Business ProfileforHaddad Dodge-Haddad Kia

In February 2022 we took our *** **** to Haddad because we couldn't get it to pass smog and a mechanic said we needed a *** ***** After 2 days in the shop, we called and they said the part was backordered. My husband decided to pay for the part ($331) so it wouldn't be forgotten about and we picked up the car. Months go by. My husband initiated 3 or 4 phone calls to get status updates on the part only to be told it's still backordered.In late December 2022, someone attempted to steal the **** They would have been successful but the battery was dead. We drove it to *** with the intention of getting our money back to help pay for the repairs. Come to find out from the parts counter the part we had paid and had been waiting for for months was in LA and he could get it there by the next day. I wonder how long it had been in LA? I was angry to hear this but my husband said, "I don't want them to spit in my food." We will complain about this later. So we leave the car. That was December 29, 2022. My husband then over the course of months initiates several phone calls and e-mails for status updates. He's told each time, parts still backordered. My husband started a new job that required him to work 7 days a week, so one July morning I called Haddad to inquire about the car. When the service advisor called me back 5 hours later the first thing she said was "It's about time someone called." The car had been ready for 2 1/2 months! No phone call from anyone at **** Not one. When I pointed that out to their service advisor she said my husband preferred e-mail, so she e-mailed. ONCE! My husband never got that e-mail. We elected to replace the car in mid May, not knowing the *** was ready and had been ready for 2 weeks!My husband began negotiating with *** because we feel they utterly failed us. Today we receive in the mail a lien for the sale of the car. They are prepared to sell it and we owe them $600 for storing it since July. Not nice!