ComplaintsforHaddad Dodge-Haddad Kia

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In March of 2023 I brought my car into Dodge for repairs. My car had been making noise while driving. The front struts on both the ****************** side, and the active grille shutter were both replaced at a total of $2,680.44. My car never felt quite right after. In July of 2023 I brought my vehicle back to purchase another gas cap. This totaled $37.17. Haddad Dodge replaced the fuel cap that same day. In August of 2023 I began have issues with my gears getting stuck. I could not put my car into park. This was an issue that allegedly had been taken care of previously due to a recall. While there for the shifter cable, Dodge also fixed the motors mounts on the vehicle. These repairs totaled $1117.69. My car never felt secure after these repairs. It also continued to make the same noises. On 3/24/24 I brought my car into *** Boys for a possible repair. While inspecting the car they found play in the transmission mounts and play in the suspension. The active grille shutter is also damaged. I am also missing bolts for the air box. These are issues that Dodge should have saw while working on my vehicle. The transmission mounts should not be moving since they were just replaced in August of 2023 at Haddad Dodge. I am looking for resolve in this issue.

  

  Business response

  03/26/2024

  Good Morning 

  WE will reach out to customer and have ******************* bring Vehicle back in to perform an inspection and repair if necessary.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2 issues 1) I bought a pre certified truck from this dealership with an unsafe windshield that had a lamination visibility issue that I wasn't aware of when I was test driving it due to it being a foggy day. after I purchased this vehicle, 2019 dodge ram 2500 Laramie and I was driving to work into the sun this is where I noticed it. It was a distraction and caused unsafe vision through my windshield. I contacted the dealership to tell them about this and wanted them to resolve this safety issue that was not foretold to me when I bought this truck, this truck was pre certified and should have been fully inspected. I have made numerous attempts with different department heads to help me resolve this issue with no response back. I paid for a new windshield out of pocket for a road trip I had to take and wanted to have a safe trip. I paid out of pocket $600 which I have a receipt for with documents about the issue from the windshield company. Again I am not getting any response.2nd issue: When I test drove it I noticed the steering wheel was off center and I asked *********** about the wheel alignment. He told me they would inspect it and fix it. They told me they looked at it and it had no issues. When I bought the vehicle and drove it for a few days it got worse. I had it professionally looked at and yes it was out of alignment and they were able to align it and center my steering wheel out of safety. I paid $180 out of pocket which I also have receipts for. I sent both these receipts to *********** who sold me the truck and he has showed them the receipts and the issues and they still refuse to even call me back. I would like some responsibility on there part and to get reimbursed for what was 2 safety issues that should have been taken care of before selling it as a certified vehicle on there lot that I paid $60,000 for. These were clearly safety issues that could have caused accidents. I deem them responsible to to own this and at least respond to me and help me

  

  Business response

  02/14/2024

  We have made contact with ********************.

  ******************** is emailing copies of invoices for the windshield replacement and alignment. And we will reimburse *******************.

  Customer response

  02/20/2024

   I am rejecting this response because:
  I have repeatedly tried to contact ****** to see if he got my email with the receipts but like before, I never hear anything back on confirmation so I feel like we're back to square one where they shut off communication and don't follow through on there promises. All I'm asking is a response to confirm or not they got my email 
  
  

  Customer response

  02/28/2024

   I am rejecting this response because: They have contacted me back only one time to say there did not receive the 2nd invoice for the wheel alignment receipts. I have resent it twice and emailed them directly, left 3 phone messages to specifically ************************* to make sure they received it and I haven not gotten any responses back if they have received it or not so we can get on with tis reimbursement which they obviously seem to drag there feet on. Their communication back and forth is almost non existent and beyond frustrating. It's really frustrating to deal with this for this situation.

  So until I get confirmation they have both receipts and they are issuing me a check asap or electronic payment for the reimbursement for the safety issues I dealt with after purchasing this truck, I am not satisfied with anything yet. They need to step up and take responsibility as a reparable business they say they are. we are taking about the total amount of both receipts being $757.91
  
  

  
  

  

  Business response

  03/05/2024

   We have issued a refund check to our client.

  Customer response

  03/09/2024

   I am rejecting this response because:
  Until I see a check in my mailbox, I am not satisfied with this case. When I receive the check, I will accept the response 
  
  

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my *** on 12/15/2023 they stated they called me 12/27/2023 to let me know they did a diagnostic test and it's the engine and that they are waiting on the engine. They called me two days later on 12/29/2023 at 4 pm telling me that my car was ready and needed to be picked up before closing hours which was 5 pm. I drove it to ******* and union when it started to idle down only going 20 miles per hour I made it to my drive way when it started to smoke really bad I couldn't see anything behind me. I called *** 01/02/2024 they stated that it was not their problem and that i would need to get it towed back to them. After several weeks of complaining *** came and towed my car on (01/20/2024). *** stated they did another diagnostic test and now it is the turbo that's connected to the manifold which is connected to the engine.I called *** on 02/06/2024 spoke to dolce (***s advisor) and I asked her if your mechanic test drove my car how didn't he know it wasn't failing Dolce stated because it was internal. I stated I drove it 20 minutes from the dealership to my home it failed in 20 minutes she didnt say anything about the turbo she stated well we put a new engine. The engine was not new at all. I stated to dolce how is it my problem when It was not smoking at all when I dropped it off to *** she stated she doesn't know. On 02/07/2023 they still have my car and the problem has not been fixed.

  

  Business response

  02/09/2024

  The vehicle in question came in on 12/15/23 with ***** miles for the check engine light on and flashing. Upon our diagnosis, we found the check engine light was on with code p1326 knock sensor range performance. This vehicle has a warranty extension related to code p1326. We performed a bearing clearance test as required per the repair bulletin, and the vehicle failed the bearing clearance test which then requires replacement of the engine assembly and only the engine assembly.  All other engine components are transferred from the old engine to the new engine, Including the turbocharger which was not a covered component. If this vehicle did not have a warranty extension on the engine, the engine would not have been covered either. When the customer advised us that the vehicle was smoking after our repair, I offered to tow the vehicle to our dealership free of charge, an $85 fee that we incurred and offered a free diagnosis which is normally $189 to figure out if the problem was something that we may have caused or if it was a separate issue altogether. After finding the turbocharger is the cause of the problem and it wasnt related to our prior repair, we tried to sell the job to the customer in which they arent authorizing the work. At this point we recommend the vehicle be towed out of our dealership or the work be authorized. If an agreement isnt made by 2/16/24 we will be charging a storage fee of $50 per day.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Giving me the go around about the status of the vehicle

  

  Business response

  01/11/2024

  This customer vehicle came in for service on 9/25/2023. At that time the vehicle had engine failure and the engine was ordered but was on back order with no ETA on the part required. The engine finally arrived on 1/5/24.

  The Service Director *********************** has been in contact with the customer multiple times this week with updates. If any further information is required please reach out to ********************************************************.

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand-new Dodge Challenger a year ago. When I did, I traded in my Ford fusion. All necessary documentation was completed with Dodge, including a release of liability that I was advised they would be filing as I purchased a brand-new vehicle. A few months later I receive notice from the DMV telling me to pay for the registration of the Ford. I contacted Dodge Haddad and was told there was nothing to worry about as they had taken care of everything. Notices continued to come in and I continued to receive the same response. Finally, during one of my calls I was transferred to the department that delt with the DMV, after already leaving messages with the finance department that were never returned. The gentleman from the DMV department was and has been very nice and advised he'd communicate with the DMV and get it taken care of. When I filed my taxes however, the DMV relinquished the registration cost of the Ford from my return. My return already wasn't very much, however I intended to use it for the registration renewal of my new Dodge. I contacted the DMV department at Dodge Haddad who advised he would file for reimbursement of the registration cost from the DMV. I contacted him in June after hearing nothing from the DMV and he advised the DMV still hasn't responded to their request. Haddad Dodge is part of a corporation which does well financially. I am a hard-working single woman making it on my own. Every penny counts for me, and I should not have ever had to deal with this issue in the first place purchasing a brand-new vehicle they are making lots of money off of. I request Haddad Dodge make this situation right as while the registration cost may not seem like much to them it is for their customers. This situation is a result of failure to follow through on their behalf when I traded in my vehicle and they sold it to a second party. All I ask is that they don't make me wait around for a refund that was a result of their negligence.

  

  Business response

  07/31/2023

  We reviewed your file and saw that a release of liability was issued but never completed by the DMV. We have reissued a new release and will pay the amount you were deducted with proper documentation. We sincerely apologize for any inconvenience. Please contact me at ***@HaddadDodge.com

   

  Thank you,

  *** *****

  Operations Manager

  Customer response

  08/01/2023

   I am rejecting this response because: I do not wish the incident closed until a refund is made. I have attached documentation as well as email correspondence with Haddad employee Alex Torress which indicates that Haddad already has appropriate documentation. I do not have copies of all the phone conversations, however there has been ongoing correspondence over the issues. I'd gladly be satisfied if Haddad refunds the registration amount now that I am providing documentation again. 
  
  
  

  

  Business response

  08/02/2023

  As I stated in my initial response, we will gladly issue a refund check. Since receiving your documentation, a check request for $288.00 has been made and will be completed by this Friday at the latest. Do you wish to have it mailed via USPS to your Porterville address or picked up in person? Please advise. 

  Thank you,

  *** *****

  Customer response

  08/04/2023

   I am rejecting this response because: The business has said they will mail a check to me. I would like the check mailed to me at my Porterville C***fornia residence. I hope that my next response will be an acceptance as I have received a check to cover the cost. Thank you 
  
  
  

  

  Business response

  08/09/2023

  A check has been cut and sent to the porterville address. There is no additional action needed. Have a great day! 

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a dodge 2020 ram 1500 and is not safety cause the truck started with a lot of problems with brake system lights and the check engine.one time we were driving in the freeway and the brake light turn on and the velocity went down is not the first time we keep on taking the truck to service and supposedly they fix it but is doing the same thing.we thing is dangerous for us to be driving like that especially with kids.we are looking for our money back cause we bought a new truck not a use car according to the lemon law this is a lemon truck.

  

  Business response

  07/05/2023

  If Mr. ******* would like to file a Lemon Law for his vehicle, he would have to do so through the Lemon Law Arbitration Certification Program.

  Mr. ******* can reach the lemon law arbitration certification program at 

  **** North ****** Blvd., Suite N-*** **********, CA *****

  Telephone number ###-###-####

  email: ***@dca.ca.gov

  Website: www.lemonlaw.ca.gov

  Thank you!

   

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We sold the dealership a car on Monday 5/1/23. I was told by the salesman ***** *** via text that we would have the check in 2 days. We went in and sat for over an hour waiting for them to do paperwork. They then had us go in and sign BLANK documents because apparently in the hour plus that we sat there they were not doing paperwork at all. They only gave us one filled out form because I would not leave without something in writing stating what they were paying us for the car. The (I’m assuming) finance guy that had us sign blank paperwork laughed at 2 day turn around on a check when I asked. He said we would have the check Friday 5/5/23. When my mom called to see if it was ready to pick up she got the run around and then was told another person needed to sign the check and it would be ready Monday 5/8/23. It is now Monday and she cannot get anyone to call her back or a check for the car THEY HAVE and have not paid for. This is absolutely absurd business practice. They are blowing smoke up our asses and cannot give a straight honest answer for anything. If a check is going to take longer then tell your customers that. Don’t lie and avoid just to piss people off.

  

  Business response

  05/09/2023

  Good morning. The customer check has been issued as of 5/5/23 and is awaiting an additional signature to be available for the customer. ETA 3pm today 5/9/23. Will reach out to the customer when check is available. 

  Customer response

  05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 

  I accept only because I did receive my check 5/9. However getting the run around and not returning calls on top of being told different stories by different employees is just bad business. This all could have been avoided if Haddad worked on honesty as a company. I hope they learn and do better next time. 

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a previous complaint where the dealership said that they would fix the issue. Well, they haven’t. My vehicle is still with them and they have not fixed it. Please see previous complaint #********.

  

  Business response

  04/24/2023

  The dealership has been working closely with Factory Tech Advisors on customers concern. The customer has provided a video of his symptom that has been supplied to the Factory also.

  However, the customers concern has not been duplicated in real time since it is intermittent. The factory has instructed us not to attempt a blind repair without an accurate representation of the symptom

  since a positive repair completion would not be evident. The Dealer tech and customer have road tested together and the symptom could not be duplicated at that time either.

  We have also been instructed by the Factory to release the vehicle to the customer until the symptom can be reproduced. Supplied the factory customer relations contact information to the customer.

  Customer response

  04/24/2023

   I am rejecting this response because:
  
  I have returned the vehicle multiple times for the same issue. They will replace the steering wheel column. This is a safety concern and I refuse to drive the vehicle without it being repaired. 

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle from the dealership and they forged names on a credit union doc.

  

  Business response

  01/23/2023

  according to our finance department we are taking the vehicle back form the customer but I wanted to know which form exactly the customer is saying is forged.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dodge-Sorry for missing your call, whos this? Whos this? Myself-Soy **** el d la dodge 2010 diesel parese q trataron d hablarme Dodge-O desculpa. Todavia estoy esperando por el diagnostico Myself-Buenos días no sabe nada d mi camioneta si horita puedo llamar Dodge-Se ocupa los mismos cosas que te dijieron cuando lo trajistes en Deciembre jefe. Un servicio que se llama 67k service y lego se ocupa um egr cooler y egr valvula. Para hacer todo se sale $5,429.12 Para cuando se puede hacer pienso que lunes por que es tanto trabajo Myself-Okey esta bien Dodge-okay yo te marko cuando esta listo Todo ya esta listo jefe Myself-Habren mañana Dodge-No jefe El lunes Si ***** ******* HADDAD DODGE RO 216330 todo listo jefe. era la radiator cap. nomas necesitas a pagar $184 Myself-Okay Dodge-jefe the leak is coming from the heater hose ans radiator. con los partes y labor se sale $1,400 Dodge-Hola Adan. me llames cuando tienes chanca por favor. buenas dias jefe. todo ya esta listo Como a las 3:00 la levantó esta bien Myself-Se volvió a calentar aqui me dejó en 99 y ming Dodge-WHEN INSPECTING THE VEHICLE I PERFORM COOLANT PRESSURE TEST AND FOUND NO VISUAL LEAKS. VEHICLE DID NEEDED ONE GALLON OF COOLANT, I ADD COOLANT AND TEST DRIVE THE VEHICLE FOR 20MILES, DURING COLD START I SMELL COOLANT AND SAW HEAVY WHITE AND SOME BLUE SMOKE COMING FROM TAIL PIPE. AFTER 5 MILES SMOKE WHEN AWAY AND VEHICLE DID NOT OVER HEATED. TEMP STAY AT 200 TO 210 DURING THE TEST DRIVE. THE WHITE SMOKE INDICATES TO ME THAT COOLANT IS LEAKING INTO ONE OF THE CYLINDERS WHEN COLD. I RECOMMEND TO REMOVE THE CYLINDER HEAD AND INSPECT THE CYLINDER HEAD. SEEN THE CONDITION OF THE OIL WHEN THE CANISTER FILTER WAS REMOVED ON DATE 10-27-22. I FOUND THE CANISTER COMPLETE PLUG. CUSTOMER DECLINE REPAIRS ON 12-13-21 WITH MILES 189034. CUSTOMER CONTINUE DRIVING THE VEHICLE FOR OVER 10K WITH THE CANISTER PLUG. OLD OIL WILL MAKE THE VEHICLE RUN HOTTER THAN NORMAL. CYLINDER WALL CAN WORN OUT DUE TO RUNNING HOTTER.

  

  Business response

  12/01/2022

  On October 27, 2022,  Mr. ********* brought in his 2010 Ram 2500, 196,969 miles, because of a check engine light being on.

  We inspected the vehicle and found the same diagnostic code that was noted at his prior visit and he had declined to have the repair performed.

  His prior visit was Dec 13, 2021.  There were several items at this time that were noted and he declined to repair.  The vehicle had 189,034 miles on that date in December 2021.

  
  

  This time, Mr. ********* authorized the repair for the EGR Valve and Cooler, as well as an oil change and 67,000 mile service. 

  
  

  On November 9, 2022 Mr. ********* brought his vehicle in stating it was overheating. We found the radiator cap not holding pressure, so the radiator cap was replaced.

  
  

  On Nov 10, 2022 the customer brought the vehicle in again for overheating and it was found that the radiator and heater hoses were leaking.  The radiator and heater hoses were replaced, and after being tested

  nothing was found to be leaking.

  
  

  On Nov 16, 2022 he says the vehicle is overheating again.  After inspection, we found that the leak may be internal.  It could possibly be a head gasket and or cylinder head assembly.

  This is a very costly repair.  This vehicle has 197,082 miles on it.  Mr. ********* was upset. Our Service Director offered to refund him either the labor of the radiator replacement or a refund of the parts, 

  but not both.  He had received a new radiator.  We feel that either of these offers for a refund are fair.  

  
  

  However, Mr. ********* wants a refund of the original repair for the EGR Valve and cooler, which was around 5400.00.  That repair is not related to the current issue he has. 

  
  

  He declined the repairs in December 2021, and only came back to us at the end of October 2022.  

  Mr. ********* mentioned a mechanic he knew at Mercedes Benz of Bakersfield, so it was suggested that

  that he take his vehicle elsewhere to someone he trusted to make the new repairs.   

  
  

  There is nothing more we can do to help him.  

  
  

  
  

  
  

  
  

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