Business ProfileforInfinite Water Solutions

We purchased this unit in September of 2016, with a 25 years warranty. Their installer came to replace the filter, and he said oops, then I watched him clean up a bunch of water. After he left, we began to notice a leak from the main stack to the basment. After investigating, we discovered that the filter was leaking and water was running down the main stack from the filtration unit. We contacted Infinite Water and they took a couple weeks to get someone out to repair. I have sent pics of the damage. The guy who fixed it stated that the fittings were really loose, so they had not been tightened properly. This would be from the filter replacment employee. We were emptying a large ice cream bucket of water a day, then it worsened to a bucket and a half. and it was leaking from bothing fittings, so we ended up with 3 buckets under our sink. In the meantime, this caused more warping in our kitchen and our basement tiles, walls, and carpet. They are trying to state that it is not their responsibility to fix the damage, depsite all the photos I sent them, and the plumber explaining the issue. I have asked for a refund on the filter replacement, and that they either cover the cost of the damage, or waive the remainder of what is owed on the unit. The agreement also states that the unit remains under their ownership until it is paid off. YOUR UNIT, YOUR RESPONSIBILITY. Trying to avoid responsibility does not look good upon their company.