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Business Profile

Towing Company

Auto Rescue Towing Saskatoon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Towing company was called to my house due to my car not starting. Worker (***) showed up and hooked up the booster cables from his truck to my car. When I tried to turn on my car it completely shut down with no dashboard lights turning on whereas the day before it worked just fine. I saw him remove the booster cables from the battery and noticed it was smoking and I asked him if he had burned my battery to which he replied that it was normal due to the cold weather. I had my car towed to the shop where my car was fully inspected and 3 hours later they called me to say the alternator and battery were both burnt/damaged because of the way the cables were hooked. In the image attached; it shows it says “Looks like it was boosted backwards”. I then had to pay close to $1400 to get a new battery and alternator. I am demanding to get a refund from the towing as well as coverage of cost from the expenses of the alternator and battery as this was the workers fault.

    Business Response

    Date: 26/01/2024

    ** * *** **** ******* ** **** ********* ** ******* ** **** ****  * **** ****

    ** *** ******* ** ************* **** *********  ******** *** *** **** ** *** ****** ******* **** ** *** **** *** * *********  I spoke with client Tuesday afternoon, received her invoice copy Wednesday morning, after she had made complaint to you and provided her ****** review.  I was confused as to why she didn't contact our office directly as our phone number and email address are readily available on our website. After speaking with our mechanical advisor and her repair shop I have been advised that it is unlikely but possible we did this damage.  In saying that because there is a possibility, even though remote, we will be refunding her the repair invoice.

    ***** *** ** **** ***** ** **** ** ***** **** **** ******* ** * **** ********* *** ****** *******

     

    Thank you

    Auto Rescue Towing

    Customer Answer

    Date: 31/01/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ********

Auto Rescue Towing Saskatoon is NOT a BBB Accredited Business.

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