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Business Profile

RV Dealers

Go RV Saskatoon

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pre-owned RV trailer from Go RV Saskatoon. There are several issues.
    The salespeople made no effort to remedy the situation on Saturday when I called about the black water tank being full. We traveled four hours with a full black tank and were fortunate enough to not have damage from the trip.
    The initial compensation from Go RV Saskatoon which was agreed upon was a considerably small amount of funds $****** to address a few of the issues. We have to date not received this agreed upon compensation after a few weeks of calls to their office and the main Edmonton office.
    The salesperson said that the unit would be thoroughly gone over before our arrival on Saturday. This was obviously not done.
    When my wife and I arrived at the dealership on June 29th the RV was already in the driveway of the dealership ready to go. We waited for over half an hour to see the unit, They stated there were no keys for the unit and they said they would provide a new main door lock but we would have to replace it ourselves and purchase keys for the cargo storage areas.
    The sales people did not want us to go into the unit to inspect the RV. though I am sure we would not have noticed all of the issues at that time without the opportunity to test the various devices.

    These are the issues with the pre-owned RV.
    -The black water tank was full to the brim of solid waste (biohazard).
    -Stereo system was unusable as the cords were cut at the back, the DVD door was broken will not play a DVD.
    -TV was missing and half of the mounting bracket was missing.
    -Hot water heater doesn't work..
    -Awning motor is broken and the awning fabric is rotten and moldy.
    -Rear towing bumper electrical harness was cut off.
    -Banquet seat needed to be reattached.
    -Microwave malfunctions

    There is no way that I would allow the Go RV Saskatoon dealership to fix these issues, I want fair compensation for the replacement of items listed above.

Go RV Saskatoon is NOT a BBB Accredited Business.

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