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Business Profile

Entertainment

Scotiabank Theatre Saskatoon and VIP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Up until now we have enjoyed the vast majority of our movies at The Scotiabank Theatre in Saskatoon. On Thursday, August 3rd, 2023, we went to *** ****** ***** at this venue. We had our usual ****** tickets. Our tickets would not scan so the trainee called her manager over to assist. He informed me that we could not use our tickets for this particular film, but he did not provide us with a reason. He lamely claimed that he, "just found this out" himself. So after not honoring our tickets, we had to pay $33 to see the show, despite there being NO NOTICES ANYWHERE online nor at the theater that ****** tickets would not be accepted for this film.

    To add insult to injury, I ordered popcorn with layered butter. Instead, I received bone-dry popcorn covered in salt. Three mouthfuls in, I was treated to a LONG HAIR in my popcorn! In to the theater garbage it went.

    The film itself was wonderful, but the overall experience at this theater was UNACCEPTABLE. Why were no notices posted anywhere regarding the use of ****** tickets not being accepted for this movie? More importantly, why are food staff NOT wearing any hairnets?!

    These are challenging times, and in keeping with ********'s tagline of a "great escape", I would have to say that this was one "great escape" I would NOT wish to experience again at ANY theater! Such a huge disappointment after a much-anticipated evening out.

    Business Response

    Date: 18/08/2023

    Hi thank you for forwarding this to us. I have spoken to the guest and have provided her passes to come back and enjoy a couple of visits on us to any experience she wishes. We have apologized for the experience she had and welcome her back into our venue in the near future. Our guest was thankful and please with the response. Have a great day!

    Customer Answer

    Date: 20/08/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

Scotiabank Theatre Saskatoon and VIP is NOT a BBB Accredited Business.

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