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Business Profile

Auto Services

Performance Plus Distributors Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Performance Plus Distributors Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Plus Distributors Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:26/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $****** for an inspection done at Performance + on Wed. May 28,2025. My vehicle failed inspection. I have 30 days from May 28th to have the inspection completed without another charge. I ordered some parts and installed some of them over a couple weeks. On Mon. June 16,2025 I call the shop and request to be scheduled in for the service I couldn’t complete and the inspection to be completed again. I was scheduled in for 11am on Fri. June 27,2025, and asked to be put on the cancellation list because I thought June 27th was pushing it and didn’t want to be charged for another inspection. After being scheduled in and requesting to be put on the cancellation list I received a quotation which gave me the opportunity to pre-pay for my service. I call Wed. June 25,2025 with inquiries about a component which failed the inspection on May 28th. I also submit a video of the component in action to *************************** and received no feedback if my new installation would be acceptable. Carter confirmed Friday would be the last day I could be booked in for a waived inspection, I replied fortunately I was scheduled in for Friday. Carter confirms that I was not. I request the manager calls me. On Thurs. June 26,2025 Traven, manager, can’t find any history of me being scheduled. Traven now communicates that I was expected to pay for the service before my appointment would be confirmed. I’ve never encountered a shop that demands you pre-pay for service. Had I not contact Performance + Wed. June 25th, I would have got a day permit and driven my vehicle or had it towed for my appointment at 11am on June 27th. Their ********* communication has denied me of my booking for 11am Fri. June 27,2025 and I am now expected to pay another inspection rate. *********** * *** ***** ** **** ** *** ****** ** ************* ** *** ***** ***********

      Business Response

      Date: 11/07/2025

      Customer is looked after and rebooked. Complaint resolved.

    Performance Plus Distributors Inc. is NOT a BBB Accredited Business.

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