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Business Profile

RV Dealers

Sunridge RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:14/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The camper had rain water leaking in causing the floor to weaken and mold to form on walls. Sunridge Sales said they would replace the floor and fix the situation but after bringing camper home and opening the slide out, rain once again entered camper plus the floor was not repaired because there is a weak spot on floor that could possibly break if someone steps on it. I paid $4000.00 to have it fixed and the company says bring it back so they can look at the damage. I want them to come and pick it up to repair it because we live a few hundred miles away.

    Business Response

    Date: 14/08/2023

    Sorry to hear about the problems with your trailer, all we asked was that you bring it in so that we could assess it and see where the problem was.  it is 114km not hundreds of miles although we do understand that is an inconvenience for you for sure.  It is also hard to safely assess units on site where you do not have access to tools and machinery you may need.  We can fit you in right away if that works from you.  Once we get a good look at it, we can go from there.  Please contact us at 1-************

Sunridge RV is NOT a BBB Accredited Business.

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