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Colleges and Universities

Carlton Trail College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid my tuition on May 30, 2024, by credit card. I had asked the college not to have any record of my credit card on file.
    The past weekend I see a refund from the college (I’m no longer in the program). It was refunded on August 8, and I was not at the college that day - I was an hour away at Watrous/Manitou Beach. I did not authorize the transaction. So, in other words, they had kept my credit card info somewhere. I do not want my refund tied up on my credit card.
    I have reached out to the college but keep telling me that because it was paid by credit card it has to be refunded that way.

    Business Response

    Date: 12/08/2024

    attached is the email stream I responded to our Program Manager whom I believe will also reach out to *****

    There are sometimes that a student will call in and provide the credit card information over the phone to process a payment.  In these cases the credit card information is not kept.

    ****

    Customer Answer

    Date: 13/08/2024



    Complaint: ********



    I am rejecting this response because:

    It does not provide any answers. And because I asked to not keep my credit card info I should get my refund in cheque form so it can be in the bank not in a credit card. 

    Sincerely,



    ***** *******

Carlton Trail College is NOT a BBB Accredited Business.

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