Reviews

Review Details

• Review fromJamie S

  Date: 31/10/2025

  I asked at a trade show if they were able to install a film product on household interior windows that would make them ONE WAY Windows. They said they could, there would be a slight tint but they would provide excellent privacy. Slight tint would be fine, but was not what I was looking for. I asked if they would still provide privacy at night if there were lights on in the house they assured me that their product would make things adequately blurry not totally private. I was quoted $**/sq foot at the trade show plus mileage for install plus delivery. I thought the price was fair and was happy with the discussion. I later contacted the company and provided my window specifications, the company and I made plans for them to come out and do and onsite quote and installation. I asked how long it would take to quote and install since I would need to take time off of work to be home during the week, I was told 2-2.5hours. We made a plan for them to come out. The quote and install actually took 5 hours, the quote itself was close to double the $**/sq foot that was discussed at the trade show. The mileage charge was fair. I agreed to the higher quote believing that the privacy issues would be solved, they were not. The interior of the house was completely visible at night with lights on in the house, not blurry or private as I was led to believe. Also the "slight tint" was blocking 99% of the light coming in the windows, definitely hated that, also they were so dark I couldn't see out of the windows at night. Had I known this would be the result I would never have agreed to have them installed. I paid 50% deposit upfront and have not paid the remainder. I have communicated my unhappiness clearly and concisely more than once. The only response I get is a cool professional "We understand you are unhappy, it would be easiest if you pay your bill". No refund, no negotiation. I have removed the product. TERRIBLE EXPERIENCE, t*** **** **** *** ******** ** *** * ***** ***** *******

  All Out Graphics & Design Ltd.

  Date: 03/11/2025

  We’re sorry to hear that you were unhappy with your experience. Our goal is always to make sure customers understand exactly what they’re getting and are satisfied with both the product and the service.
  
  To clarify for anyone reading this — the reflective privacy film that was installed on your home was explained in detail before the job was booked. Reflective privacy films rely on light balance, meaning they provide excellent daytime privacy, but when it’s darker outside and lights are on inside, visibility is possible. This limitation was discussed both at the initial meeting and again before installation.
  
  The product installed was the Blend reflective film, a high-quality product commonly used for privacy and glare reduction. The installation was completed professionally and as quoted, and the film performed as intended.
  
  We also provided detailed written explanations and even safe removal instructions when you later chose to remove the film yourself. As of today, the account for this job remains unpaid, with a balance owing for services that were completed as agreed.
  
  We always aim to be transparent, professional, and fair with every customer, and we encourage anyone considering window film to ask about the differences between daytime privacy films and full blackout or frost options to ensure expectations align with the product chosen.
  

• Review fromLuc S

  Date: 28/07/2025

  They quoted us $***.00 to do 3 windows. When the lady arrived, she confirmed that the quote was accurate, and that there is warranty for interior window tinting, but not exterior. The interior tinting was not dark enough and she agreed and removed it. In good faith, we paid for the job even though it was not completed. She said she would have to come back the following week to place exterior tint with a darker tint as she did not have the correct tint with her that day. She noted that we didn't need to be home for them to do the exterior windows.A different lady arrived the following week with poor equipment and the job did not get completed despite her using our ladder, and our out of town visitors were outside trying to help her for over an hour.Our supper was served over an hour late and cold (even though they said they could get it done without us even being home).They refused to complete the job and gave a partial refund (1 our of 3 windows got done under a $****** final bill). They said they would refund approx. $**. However, we would prefer the job be done as we will now have to pay another company the same amount to come to complete the 2 windows (resulting in a total cost double what it was supposed to be).** **** **** ***** ********* ***We should be given a refund of at least half for the run around, wasting our house guest's time, using our equipment and then not even completing the job.