Business ProfileforSelect Blinds Canada

My dealings with SelectBlinds has been extremely frustrating and I will never order from them again, and strongly caution anyone from ordering from them. I never write reviews but I'm so upset I'm making an exception for this company. I ordered 2 custom roman blinds. When they arrived, they came with the wrong hardware and had holes drilled at an angle which wouldn't allow the hardware (even if it were correct) to attach properly. The blinds and hardware did not at all match the instructions sent with the blinds nor on the website. I even had a professional try to install them and he confirmed there was no way to install them as made and with the parts provided. I tried calling several times. No one answers the phone. There is a callback option and I had one returned phone call but the person answering wasn't able to help me and suggested emailing all the information. I sent a very detailed email with photos explaining the problem, send a reminder email that I hadn't heard, and got a brief response 1 week later that the blinds were fine as they were. I then wrote a reply detailing why this was preposterous with more photos, and then never heard back. Finally I had to call Visa and file a dispute through them. I'm so angry because I spent a lot of money and the customer service has been atrocious. I would also like to add that they falsely advertise. I have looked almost daily at their website, and the supposed 50-55% off sales that are just for a particular weekend or event are actually the standard prices because they never really change. So there's no sale at all. It's basically the same price all the time. Very disappointed. Stay away from SelectBlinds!

We are so sorry for the issues you had with your order. We strive for 100% customer satisfaction with each and every order, and while mistakes are rare, we clearly fell short with you. We are glad that we were able to connect since you placed this review and we got our designated professional installer to come to your home and successfully install the blinds. Also, please note that while we do have different sales on our site on different days, our window coverings are 45%-50%+ less than equivalent blinds from local, in-home custom blinds retailers. Please let us know if you have any other questions or issues as we will always make it right. Hope you are now enjoying your blinds.