Business ProfileforLinen Chest

On January 29, 2024 I placed an online order with Linen Chest. My order total for 4 items including tax was $117.38. At approximately 9:20pm, I completed the order & paid by debit ****. The funds were debited to my bank account @ 9:20pm. I waited for a confirmation email but did not receive one. It was Sunday night, I could not contact the Linen Chest until Monday morning, since Customer Service was closed! On Monday January 30, I contacted the company via chat, because they have NO LIVE CUSTOMER SERVICE AGENTS TO SPEAK TO! I asked for my order confirmation and was informed there was "NO ORDER". I chatted back & forth and was finally transfered to a person named ***** in Customer Service. I repeated the situation that I was charged in my bank account by Linen Chest on January 29,2024 @ 9:20am for $117.28 and she confirmed there were no orders placed in my account and could not understand how I could have been charged when I did not place an order! She didn't seem to believe but said she would try and find out if there was a glitch in the system. I called my bank and explained the situation and they gave me information of a reference # submitted with request for payment. When I got back to Linen Chest there was only Bot Chats available,no one to speak to on the phone, just a recording advising online customer service. Since I was getting nowhere, I went to my bank, requested my current **** Debit card be cancelled and again explained the situation, and received a new debit card. Filled out a dispute form to start an investigation. Linen chest (*****) has been in touch and their department was requesting a snap shot of my charges. I replied with the information my bank gave me with a debit reference #, which should be traceable at their end, but have not gotten a response. My bank will let me know where they stand on this within 30 days. There must be a serious problem at Linen Chest online shopping that they can not prove that they deserve money for no product