Customer ReviewsforLinen Chest

My mother has been a loyal client of Linen Chest for many years. When I would visit ******, we would often go together, so I was excited to place an order for several items for our new home, thinking that the customer service would be exceptional.My goodness, how wrong I was.I will never purchase from Linen Chest again, Ill be advising my mother of my experience, and consider yourself advised, as well.When my order arrived yesterday, I pulled out one item and thought to myself, I really dont think this is what I ordered. I went back to review the order I had placed and, sure enough, the item delivered was not the one ordered.I immediately reached out to Linen Chest via email about the situation. Keep in mind that Linen Chest also has no customer service # to call, no one to speak to. Youre essentially at the mercy of a (painfully slow) email response, and people on the other end who clearly are not solutions-oriented and have no regard for customer service.Here was their response, in a nutshell: Oops. Our bad. Send it back to us [read: please waste your time], and once we have it back in our possession, well send you the correct item. But also your return window is limited, as per our return policy. Ha ha. Joke is on you, silly customer.This isnt customer care. Putting the onus on a customer to make things right isnt how you do business. Its not my responsibility to oversee that Linen Chest packages and delivers the correct items in an order. And its certainly not my responsibility to make things right.Shop here if you must, but I highly recommend taking your home furnishing needs elsewhere.Also, I hope this review costs Linen Chest a WHOLE LOT MORE than the measly $41+ tax it would have cost them to remedy their error (and, in turn, have a repeat customer).

Thank you for taking the time to share your recent Linen Chest shopping experience with us. We value our customers and the customer experience we offer, however mistakes do happen and sometimes the delay to respond to our customers is longer than we would like. We genuinely apologize for any inconvenience this situation may have caused you. As a token of our sincerity, I am pleased to know that we were able to make some exceptions to our policies to ensure that you were not inconvenienced any further as well as enjoy additional savings on your purchase. We appreciate your understanding and hope to have another opportunity to offer you an excellent shopping experience in the future.

I had excellent service at the ************, ********* store on June 11th this year. I usually shop at the store in ****** but was visiting in *********. I always have received excellent service in ******. I had just left another store in the mall where I felt "almost invisible". The service that ***** #*****. Her attention was the highest example of what customer service should be. She went above and beyond and was very pleasant. I made an effort to thank her for her service and thus this review.5 STARS for *********************

We are VERY pleased to hear that you enjoyed your experience in both stores you visited! It's so generous of you to let us know. ***** and our teams in *****************, as well as ******, have received your warm comments and have been congratulated. We'll keep up the good work, and look forward to welcoming you back as soon as possible!

I sent this email on November 1st to the contact on the website and on Linen Chest ******** page and am still awaiting a replyI just came back from returning an item at your store in *********, ******. I had purchased an item with cash and unfortunately, it was not suitable. The return was going smoothly until I was informed that there was not $183.91 available in the cash register to give me my refund. The cashier asked for my debit card. I did not want to use the card, I requested to have my money returned to me in the manner that I had paid for the item. The cashier reaffirmed that no where, in any of the cash registers, was there $183.91. With much irritation, I handed over my debit card. As we were going through the process, I asked what happens when a person does not have a debit card. I was informed that it was store policy to no longer reimburse clients in cash, even if that is how they paid for an item in the first place. Is this even legal? When did this policy come into existence and why? The store had no problem accepting cash when I purchased the item and there was no mention of a new return policy. I have purchased many items over many years at the Linen Chest, all in cash with no issues. Believe me when I say that I am beyond irritated. Was there really no money in the cash register or has the store policy actually changed? Either way, the cashier was lying to me. I will seriously be rethinking if I wish to continue to do business with your store.

Dear ****************, Thank you for taking the time to provide this important feedback. We regret that you did not receive the quality of service that we aspire to at Linen Chest, and are glad that you were able to speak with our **************** Manager today. We wish to reiterate that we do continue to offer cash refunds to customers who paid in cash. We are so sorry there was not enough cash on-hand at the time of your visit to our ********* location, and are grateful to you for accepting an alternative solution to complete your refund in that unusual situation.Rest assured that we are already using your feedback to improve our service going forward.Very best regards,

I thank you for your phone call to follow up! It is nice to know that someone is listening, and wonderful to speak to someone who understands the meaning of customer service! Cheers!