Business ProfileforStanley Bridge Country Resort

We have 2 rooms booked at Stanley Bridge Resort on PEI for August 10th. This was part of a 4 room block that was originally made by my nephew, ****** *****, who is getting married next week. Shortly after the reservation was made in March/April, the family decided to book a large cottage closer to the wedding venue. Attempted to call the hotel and left message about the cancellation. Mid-July, 2 families (including my husband) realized that we had not received confirmation of the cancellation. Their website, including the invoice sent to us, clearly states that you have 72 hours to cancel with no penalty. The booking date is for next week, August 10. So we have well within their time frame for cancellation. They have given the family roiund around without being about to connect with the GM, until last Thursday. She refused to speak to me. First, they refused to speak to ****** *****, sayiaang tht he put a block, but they needed to talk to the actual guest who booked. When we attempted to call, they said they couldn't talk to us because he was booked under Conner's name. Because ****** had called numerous times, ***** (desk clerk) refused to speak to him anymore. So the bride to be, Taylor has called numerous times. Should be noted that they have been so uncooperative that she has cried, and this is spoiling her week before marriage. Once, I came to the island, I treid calling. Did speak to Amrik, who was uncooperative. Asked to have an appointment with the GM, either by phone or in person, but they have refused. I sent her an email with the confirmation that my husband received and ***** said that is not valid. I went in person(drove 1.5 hours to get there), and ***** was quite rude. Asked to see the room, and he refused. At that time, there were no guests in the hotel, and no other workers because the resort is empty. Asked again for an appointment. They said if we block the payment through our CC, they will take us to small claims court. Can they do this? Help!