We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Center

La Primavera Event Space

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    News Years Party at the hall, La Primavera Event Space. The cost of the tickets were $320/couple. The couple that we were going with, the gentle got Covid 19 and did not go. We tried to talk to a rep from the hall, and they said absolutely No refund. We also asked the hall first about their total number or goal for that night. Their goal was 800, at the start of the festivities the DJ stated 1030 people. We didn't want to lose our money so we went. When we went to our table there were 8 people and a baby in a high chair. The space was very tight for that night. There should have been two less chairs at that table, because the tickets were bought. The hall put 200 + people that night and they wouldn't refund someone with Covid a refund. When the first came out the pasta was cold. At the table we asked for another plate or could it be reheated. The sever went to check and told us, no more pasta and it could not be reheated. I feel as * ****** along with the other couple that the hall is taking advantage of this situation.
    Thank you very much for your time and effort in this manner.
    *******

    Business Response

    Date: 11/02/2024

    The better business bureau should not be used because you feel as though your experience was not up to par.

     

    You were delivered a service for a fee and just because you didn't enjoy yourself does not give the right to request a refund.

    Customer Answer

    Date: 23/02/2024

       We bought tickets for New Years Eve Party at La Primavera Event Space. The gentleman got sick with covid 19. He was very sick and asked his wife to call the hall for refund. His wife called and asked for refund, they responded, absolutely " No". They did not want to get anyone else sick. At our table number "number 9", their were 4 couples, one single lady, one child and infant ina high chair. The table was full, if that couple would have came under better conditions, where were they going to sit??
        * ****** ** * ****** *** **** ** **** ** ***** * ** *** ******* **** ** **** ** ******** ** *** *** **** * **** *** **** *** *** **** **** **** ******
       We asked the hall about the total guest for the night, around 800+-. At diner the DJ announced 1030 people. This Is 200+ over. A refund of $ 320 would be only 1% of that amount ******* * ****** *******
       The hall stated, the entrainment was the problem. This was not the problem. Sure with this number, there were long lines for food, bar and washrooms. Thank you very much for your time and effort.
      Sincerely

La Primavera Event Space is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.