Business ProfileforMontgomery Industrial Services Limited

A furnace quitting at the end of November leaves a person feeling pretty vulnerable. When that furnace heats an Aquarium Store with tropical fish that don't tolerate Canadian winter weather, a person feels even more vulnerable. An emergency call on a Sunday night brought quick results considering the service man came from 40 kilometers away. It didn't resolve the issue but it gave me enough heat through the night to maintain low but adequate water temperature in the aquariums. I spent the night at the store and restarted the furnace a number of times until by morning the burner refused to light again. Another emergency call - with all technicians tied up had me watching temperatures closely, with nothing more I could do if they continued to drop. But the company managed to get someone to me who got the furnace functioning again and identified one small part that needed replaced. The replacement wasn't possible that day so I spent a second night at the store - but the furnace operated properly through that night and the next day until the replacement was done and I could go home and sleep in my own bed with confidence it would operate through the night.

When a second invoice arrived after the second emergency call, I felt a sense of dismay. But when I printed them out to compare them, I realized it was the same invoice number. They hadn't charged me twice. That changed my focus from 'how do I complain effectively?' to 'how do I say THANK YOU appropriately?'

This is just to express my appreciation. You helped me through a very difficult situation.

I made my calls through the Hanover Phone number of the previous business name of *********** and reached an actual person, not an answering machine, even though the first call was after hours on a Sunday evening.