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Business Profile

Thermostats

MorConnect Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Thermostats.

This business has 1 alert

Complaints

This profile includes complaints for MorConnect Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MorConnect Inc has 3 locations, listed below.

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    • MorConnect Inc

      200 - 2055 Sandwich West Parkway Windsor, ON N9H 2S4

    • MorConnect Inc

      300 - 2000 Argentia Plaza 1 Mississauga, ON L5N 1P7

    • MorConnect Inc

      Sussex Centre 701 - 50 Burnhamthorpe Rd West Mississauga, ON L5B 3C2

    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 12, 2022, a lady named ******* came knocking on door. She said she is from ********, and as ******** customer, I can receive a free carbon monoxide detector, if I provide my information for confirmation. During conversation, she made me sign a document to complete the paperwork, said the CO detector would be delivered the next day.
      After she left, I became uneasy about it. My English is not good, and she did not give me copy of the paperwork, this made me worried. I called her next morning, told her I changed my mind and don’t need the CO detector anymore, would like to cancel any contract I might have agreed to knowingly or unknowingly. She assured me there was no contract to begin with and I don’t need to worry. Since no CO detector was delivered after that, I thought this was over.
      But an unusually high July ******** bill got my attention, that I found some shocking charges from an ****** ****** **** ******* ***., for items I had no clue of ($29.99 carbon, $19.99 heat plan and $19.99 cooling plan). I checked June bill, they also charged. I realized I had been scammed and it might have something to do with the salesperson Savanna.
      I called ****** ****** **** ******* ***. on July 29¸ 2022, phone agent told me someone would call me back, but no call came. After that I made three tries to contact them with no avail. Then I sent email and got a reply¸ now stating charges not from them, they are charging me on somebody else’s behalf!
      And this somebody else is MorConnect Inc., who emailed me on August 12, 2022, and turned out the document ******* made me sign is not paperwork for ********, but a 60 months contract of $4191.00 with MorConnect!
      This is a complete scam! During the whole interaction, ******* made me believe she is from ********, and I would get a free CO detector from ********. Even when I called her the next day, she lied that there was no contract. What she and MorConnect are doing is scam and I request assistance from BBB to help resolve the matter

    MorConnect Inc is NOT a BBB Accredited Business.

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