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Business Profile

Pest Control Services

Gray Wolf Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep dissatisfaction with the cockroach control service provided by your company at *** ****** **** On September 27, 2022, I paid $672.35 for a one-year guarantee, expecting the eradication of cockroach infestations from my property. Unfortunately, the service proved to be utterly ineffective. Instead of eliminating the cockroaches, their numbers seemed to multiply, making the situation even worse.

    As a result of this subpar service, my tenants were unable to tolerate the persistent infestation and were forced to vacate the property on May 31. The house remained vacant from June 1, 2023, onwards, and despite your team conducting treatments on June 2 and June 17, the active cockroach presence on the floor persisted, rendering the premises uninhabitable.

    I am deeply disappointed that the treatment failed to live up to the guaranteed standards, and I now demand a full refund of the amount paid for the ineffective cockroach control service. This situation has caused significant inconvenience and financial loss for me, and it is only fair that I am reimbursed for the unsatisfactory service provided.

    I expect a prompt response from your company and a resolution to this matter in the form of a full refund. Please ensure that this issue is handled promptly and professionally to avoid any further escalation. I trust that you will address this matter with utmost seriousness and commitment to customer satisfaction.

    Sincerely,

Gray Wolf Pest Control is NOT a BBB Accredited Business.

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