Business ProfileforGreen Shield Canada

Unfortunately I am forced to use this company through my employer. 1. The app is atrocious, the start screen just has a spot that says "a button" it always requires MFA doesn't matter if you logged in 3 mins before. 2. Not being able to upload invoices and other documentation at time of initial submit only for it to be declined for not enough info is a waste of everyone's time 3. Basically having to do your own billing and know all the codes etc. for dental billings because again they won't just process the invoice from the dental office is bad practice. Myself and my employer pay GSC for these services, it shouldn't be a job put on the client 4. Nurses mental health is soo important we recently fought for "unlimited mental health coverage" but don't see a Registered Social Worker as GSC has deemed this is not acceptable provider , for what reason? Let's bog down the professions that are covered , RSW is properly trained, they should be included. 5. Needing a family doctors referral for services that DO NOT REQUIRE referrals is asinine, not only does it bottleneck care provided by family doctors, it also costs the client out of pocket $ to ask their MDs for these notes (if we can even get in to see our doctors in a reasonable time frame since this is a non-urgent need). Massage, Physio, orthotics etc. are all services that can be accessed by clients without doctors notes. This is bad practice . 6. Where on the website can we see what accounts are returns are being paid into and can we adjust these accounts as needed? IF we can do this on the CRA website surely GSC can allow us access to this. 7. My kids are under my husbands benefits first, and everything is declined , if I've proven once that my husbands benefits don't cover this service, why do i need to prove this everytime even if it was only days apart. Also having to wait to be declined so then i can add the additional information is again bad practice.