Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ouellette Avenue Eye Care Centre has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOuellette Avenue Eye Care Centre

    Eyeglass Suppliers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1488 Ouellette Ave., Windsor, ON N8X 1K3
    BBB File Opened:
    15/8/2014
    Years in Business:
    36
    Business Started:
    1/1/1988
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dan

    1 star

    25/08/2023

    By far this was the worst experience in my 25 years of ordering glasses.It started with ordering the glass progressive lenses in April, paying in full and waiting 5 weeks to find out the left and right lens where misaligned.Back to square one another 5 weeks of waiting and this time I could not see with my right eye in the medium or close range at all.By this time it was mid July and trying to avoid another 5 weeks of waiting I decided to have them make me the cheaper plastic bifocal lenses in there own lab.Even thou it should have been only 2 weeks and it should have been thin polycarbonate (1.7mm), again it took 5 weeks and they used the thickest plastic (5mm) and refused to reimburse me for the difference in price (approx. $350).

    Ouellette Avenue Eye Care Centre Response

    08/09/2023

    We are sorry to hear that you are disappointed with the service you received at our store. We do not like the fact that you're unhappy and you are still waiting for suitable glasses but unfortunately this has been quite a unique process. To clarify the specifics, You wanted to purchase a lined bifocal in glass. You were advised at this time we could not get a lined bifocal in glass from the manufacturer and the only option would be a progressive lens. We also advised you this would not be a good fit for you as you normally wear a lined bifocal and it's difficult to transition from a lined bifocal to a lens with no lines. You chose to get the progressive anyhow and we did tell you it would require more time as it's coming from an outside lab. When the lens arrived, unfortunately there was an imperfection in the right lens. We did send it back to be remade. Once they came back again, you could not adjust to the progressive lens. We offered to make it again as a lined bifocal in a high index plastic for you. You did not request polycarbonate nor did we order that. We did order a 1.67 high index and this was delayed more because they were on backorder from the manufacturer. Once they came back, you were not happy with the thickness so we offered to make once again hoping they would be more to your satisfaction. At this time we are waiting for them to arrive. There is no money to refund to you as we had to incur the cost of 5 sets of lenses for this job and our cost alone highly exceeds what you paid us for your set of lenses. Again we apologize for your experience in our store. We can confirm this is not the norm and we hope the next set of lenses will resolve all the issues.

    Local BBB

    BBB Serving Western Ontario

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.