Business ProfileforMTC Manufacturing & Technology Centre

** *** ******* **** *** ** **** **** ********* *** ******** when *** delivered a new fridge to us on 2023 Feb 6. Details as follow : 2022 Sept 15 Fridge warranty request submitted to ******* *** ( fridge handle broken) 2023 Jan 31 Heather from MTC (fridge company) arranged to swap my old fridge with new fridge with different handles. 2023 Feb 6 at 8:30am Two guys from *** came and offered to replace broken handle. We refused. Then offer to replace all fridge doors. We refused. They brought in new fridge. We found a dent on bottom drawer. Should *** let us know about the damages in the first place instead of we told them about the damages ? The guys called their boss. I was rushed to sign on the cell phone with a blank screen . I was assured by the guys that it's for removal of old fridge. At 8:56am ******, owner of *** called and promised to replace dented drawer. Right after they left, we found old upper doors on new fridge. I ran to *** truck and told the guys old doors on new fridge and I need a receipt of what I signed. I was ignored and they drove away. At 9:51 am Called ****** and told him the issues of old upper doors and request a receipt of what I signed. Later of the day, further damages found on left side and back of fridge. Emailed Heather of MTC about the issues. 2023 Feb 10 emailed ******. Many phone calls to *** with no reply. 2023 Apr 22 at 12:15pm Bottom freezer dented drawer replaced by ***. No service order for two upper doors. Called ***. 2023 Apr 24 10:55am Called ***. 2023 May 1 at 4:45pm ****** answered my call telling me *** manager will call back. *** unresponsive to phone calls and email. 1 *** should replace two new upper doors 2 Provide receipt of what I signed on blank phone screen 3 Why did the guys offer to replace handles and doors? Their duty was to deliver new fridge to me 4 I ran to *** truck in the cold telling them old doors still on new fridge. I was ignored. ****** **** ******* ****** ****** ********