Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .**mplaint Summary:Unfair Parking Ticket Due to Website Failure and Hazardous Ticket Placement **mplaint Details:On June 25, 2025, around 6:45 AM, I received a parking ticket from The Parking ** by Team Signal at *******************, despite having attempted to register my vehicle as required. Their website was not functioning properly at the time, which prevented me from completing the registration. This was my first time ever encountering an issue, and I believe it is completely unfair that I was ticketed without any warning or acknowledgment of the companys own system failure.More seriously, the ticket was not placed on the windshield, but rather stuck directly to the left-side drivers window, making it hazardous to drive. I had to head to work via the highway that morning, and the placement of the ticket obstructed my visibility. To manage the situation, I was forced to drive with my window partially open, which is unsafe and unacceptable.Furthermore, the adhesive used on the ticket left residue that cannot be easily removed. I have been advised it will cost approximately $100 to have the area cleaned professionally, as normal cleaning methods have not worked.This incident has caused both financial and safety concerns, and I am requesting that this company be held accountable for:Their non-functional registration system The unfair issuance of a ticket without warning The unsafe placement of the ticket on my vehicle Thank you for your time and consideration.

  Customer Answer

  Date: 26/06/2025

  Dear BBB Team,
  
  Thank you for your attention to this matter.

  To answer your immediate question, here is the information I was able to collect regarding the business:
  
  Business Name: The Parking Co
  Phone Number: **************
  Email Address: ******************************************************
  Location of Incident: *********************************
  Affiliated **************************** ****** (Property Manager) ***********************************************************
  
  Id also like to provide an important update on my dispute with this company.
  
  After they initially told me that if I submitted a screenshot proving that their website was not functioning at the time I attempted to register, they would review and remediate the citation. I complied with that request and submitted clear, time-stamped evidence of the system failure.
  
  Instead of resolving the matter, they dismissed my proof, changed their narrative, and claimed the issue was due to a weak signal which is inaccurate, misleading, and technically false. My screenshot showed the website failing to load while connected to the internet. They have offered no concrete justification, no remediation, and have been increasingly abrasive and dismissive in their tone.
  
  Additionally, their behavior has raised further concerns:
  
  Their business appears to operate without any clear online presence or registered business information I can verify independently.
  They collect payments through an online platform but charge in U.S. dollars, despite operating in ******, which is confusing and potentially misleading for Canadian consumers.
  They never answered my direct questions regarding how they handle disputed tickets, or what happens next when a ticket is contested and proven to be issued under unfair circumstances.
  
  
  
  
  Ive since involved property management (Sleepwell) directly, and Ive informed them of my experience. I also submitted a separate complaint to Consumer Protection Ontario due to safety concerns, poor business practices, and damage to my vehicle caused by their improper citation placement.
  
  
  Given that I cannot locate this business myself online, and it appears to be affiliated with residential buildings through private arrangements, I am concerned about the legitimacy and oversight of their operation.
  
  
  I appreciate your assistance in reviewing this and would welcome any direction on how to further pursue this complaint within your process.
  
  
  

  Business Response

  Date: 05/08/2025

  Good Morning, thank you for this. The ****** was not at *********************************. He was at **************************** In our attachments, you will see his unruly and impatient behavior and threatening demeanor. You will also see screen shots of his phone not having a signal in the Parkade (that HE submitted to us). You will also see communication between us, the ******, the ******************** and our IT support team. This ****** did not utilize all options when having an issue. He simply just moved on and hoped he wouldn't get caught. 

  In closing, this ****** was issued a valid citation for not following the rules. He is angry and we understand that. However, his actions afterwards escalated unnecessarily, very quickly for no reason (see the time stamps on each email he sent). He went to a commercial supplier, cleaner (ULINE) when he could have gone to Home Hard Ware, *******, Canadian Tire, etc - to get "Glue be Gone" for $8. We told this to him in the email thread. Additionally, had he just registered per the rules, he wouldn't have had any of these problems.

  One last thing to note, we believe he is using a "passed around code", so we had to reset that units code where it originated from. Codes at this site can only be used 7 times per month to prevent residents from parking second vehicles in the visitor stalls. Had he had a proper signal, the system would have told him the code was not valid due to that. Or if he called, the operator would have told him the same thing if that were the case, but he didn't give us the ability to do that. 

  Thank you