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Business Profile

Property Management

AG Secure Property Management Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 5th 2025 I contacted AG Secure Properties (Service Department) asking for my broken and unsecured door and windows to be fixed, they also do not lock. They have been in contact with me (occasionally) but also been ignoring some of my emails asking when the issue will be resolved and me begging them to fix it as soon as possible. It's been over a month of sending emails and texts. It was supposed to be fixed days ago on Tuesday Nov 4th but they keep pushing it back, it's getting cold at night, anyone could break into my apartment, they don't seem to understand the importance that this gets done as soon as possible. Maintenance guy told me Tuesday after they failed to come that they "might get it done by November 6th or 7th" but failed to do so. They have a history of pushing stuff back and taking forever to fix things in this building. I warned them a week ago I was going to file complaint and also sent them an email 2 weeks ago demanding they get this done ASAP, it's unsafe, unsecure and potentially a fire code violation as it's my fire exit door. I'm tired of them not working promptly to get this fixed and see this as my only resolution to making sure they take action.

    Business Response

    Date: 13/11/2025

    The original complaint from the tenant was placed to our office on Oct 8 @ 5:39 pm see attachment.

    The door was a custom size door with a glass section broken out.  On Oct 9th a contractor was appointed to the job and confirmed Oct 10th to the individual.

    Through investigation it was determined that the glass could not effectively be replaced, a new door was ordered, in a special size.

    Upon receipt of the door our contractor reached out to book an appointment the next day and the tenant did not want that and pushed them off to yesterday.  see attached

    Work was completed Nov 12

AG Secure Property Management Inc is NOT a BBB Accredited Business.

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