We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Womens Clothing

Pink Palm Puff Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:24/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order Feb 8th - failed to deliver it twice. Created new label Feb 28th it's now march 20th and label still created. Sweatshirt 100$

    Business Response

    Date: 27/03/2025

    Hi *******, 

    Thank you for your patience. We hope you're doing well. 

    We've been tracking your order up to delivery and can see that it was delivered on March 24, 2025. We hope you're loving your pieces!
    We truly appreciate your patience. Our orders typically take 15-20 working days to arrive once shipped, and we're actively working on improving this timeline.

    We also understand that the first shipment exceeded our standard delivery timeframe, which is why we reshipped a new parcel to you. If you happen to receive both parcels, please feel free to keep the extra one as a small token of our apology.

    We kindly request that you withdraw the chargeback, as your order has been successfully delivered. ******** *** *** ***** ******* *** ***** ** ******** *** **** **********

    Thank you for your support!

    Customer Answer

    Date: 08/04/2025

    I am not happy with their response at all. They didn't explain that they have absolutely ******** service and it only took them a very short time to respond to BBB but weeks before I got a response and I had to file a chargeback and BEG for my item! I want this listed under their company!

    Business Response

    Date: 08/04/2025

    Dear *******,
    Thank you for your patience, and I truly apologize for the delay in delivery.

    While our standard delivery timeline is 15–20 business days, there are rare occasions when delays occur due to third-party courier issues — which unfortunately happened in your case. Once the delay passed our expected timeline, we initiated a reshipment on the 23rd day after the original shipment was dispatched to ensure you received your item. This process follows our standard procedure, as we wait either for courier confirmation or until the delivery window is exceeded before reshipping.

    Additionally, there was an issue with the contact details on our BBB account, which caused some confusion. We've since worked closely with the BBB team to correct this and are now actively responding to all complaints — even older ones — to ensure every concern is addressed and to see how we can help.

    We understand this has been frustrating, and we're actively reviewing this experience internally to improve both our customer service and communication. Your feedback is incredibly valuable, and we appreciate you taking the time to share it with us.

    If there’s anything else you need in the meantime, please don’t hesitate to reach out — we’re always here to help.

    Warm regards,
    ******* 

  • Initial Complaint

    Date:21/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a sweatshirt *** ** ********, I recieved my reciept and that the order was accepted. I recieved shipping information. When I went to check the shipping it said bad gateway. Then it said delivered. The picture shows a building not my house. I reached out to them many times to get support. THe shipping said a while different zip code and I sent this to them. I have not heard back!

    Business Response

    Date: 13/03/2025

    Dear ******, 

    Thank you for bringing this to our attention. We sincerely apologize for the delay in responding to your inquiry. Due to a system issue, the query went into the spam folder of our new ticketing software so me missed responding to you. 

    We understand that your package was marked as delivered on February 17, 2025, but you have not received it due to an incorrect address. We have already reached out to you via email and are currently awaiting your updated shipping details so we can promptly resend your order.

    We are committed to resolving this for you as quickly as possible. Kindly provide us with your correct shipping address at your earliest convenience, and we will arrange for a reshipment right away.

    We appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out, I have emailed you my direct contact number as well. 

    Best regards,

    Melissa 

Pink Palm Puff Ltd is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.