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Business Profile

Travel Agency

Mobytrip.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue with this hotel is when I booked on April 25 coming all the way from Michigan to South Dakota for a family emergency. I was told there was going to be a room available when I got there. There was not a room available. I had to Stay with the other party that I came on the trip with which was not in the plans. Afternoon April 25 I came down to the front desk to receive a room when I got to the room they provided it smelt horrible of cigarette smoke and was not up to cleaning standards. I had a four month old with me at the time and I was not comfortable staying in a hotel room that was not up to the Hotel standards Upon my discovery, I went back to the front desk, explained the situation and demanded a refund. I was told by the manager yes a refund is acceptable, and I can provide you one. She proceeded had a customer care number on it They were uncooperative as far as giving me corporate number she should’ve gave me cash back for the room that I never stayed in. I I later proceeded to file a claim with my bank seems as the hotel was giving me a hard time. My bank refunded me the money, but the hotel still did not refund me my money a few weeks ago my bank took the money back that they refunded into my account and stating that the hotel provided a nonrefundable form that I had signed April 25, for the last few weeks, I went back-and-forth with my bank the third-party booking site the hotel and customer service. I have the Hotel refunded me the fee, but my bank and the businesses third-party does not want to accept the fact of the truth. This business just needs to refund me my money. I did not stay in the hotel room. It was up to non-Hotel policy cleaning procedures on the third-party booking site. I had a 24 hour cancellation policy.

    Business Response

    Date: 26/08/2024

    This is an issue with the hotel, not the booking service. Our service was to make the reservation at the property selected. 

    Customer Answer

    Date: 28/08/2024



    Complaint: ********



    I am rejecting this response because: this is the same thing the hotel is saying no one is taking accountability for what is owed to me???

     

    I am not understanding what they want me to do I just need my refund for that terrible experience I had.  



    Sincerely,



    ***** ****

  • Initial Complaint

    Date:22/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a hotel stay online using mobytrip. When I arrived at the hotel, they told me they had no reservation for me and in fact said they **** *** * *** ** ***** ******** *** do not do business with mobytrip. I called mobytrip immediately to get resolution. They never called me back. My confirmation number is *******. I’m still attempting to get my money back.

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business $97 to act as a third party for reserving a hotel room for me 12/29. The sole reason I booked was because the website (& receipt) reads “Check-in hour 00:00” indicating check in at that hour. It did not read or state check any other times. When I contacted the hotel, they said they were fully booked. I asked this business for a refund because what I paid for was not what was serviced. It was misleading and false. I played phone tag with this business for over an hour speaking with three different “agents” who confirmed the receipt check in time and denied a refund

  • Initial Complaint

    Date:05/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had made reservations online to stay at the ********** in edmonton, and paid with my ********** . When I went to check in the front clerk told me there wasn't a reservation for me and told me to book again and so I did when I did so I paid on line again an amount of 220 and the first reservation was 114.00 . Then she told me that there was a deposit required and I asked her why wasn't there any mention of a deposit on the website , we ended up in a argument and decided to leave . The hotel then canceled my reservation and did not charge me for the 220 . I asked mobytrip why they where still charging me and they said that the hotel told them no refund but when I contacted *** the hotel they said they did not charge me when i told mobytrip this they stopped corresponding with me and blocked me from there site .

Mobytrip.com is NOT a BBB Accredited Business.

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