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Business Profile

Testing Center

Paragon Testing Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $240 for a ****** test at 2 PM on May 4th, 2025, showed up at 2 PM for the test, and was turned away. Their returns policy reads that I'd have to pay full price for the test again because I wasn't made aware of the 45 minute entrance deadline until the day of the test and they do not offer refunds or reschedules of missed test dates within 7 days of the test date, and when I disputed the charge with ****** I received a *********** email that I would be banned from taking another test with them unless I closed my dispute. ** *** ****** ***** * ****** **** * ***** ** ******* * ** * **** * ******* ******** *** **** ******* **** ** ** *** **** ****** ********* ** *** ****** *******. ******* *** ****** * ******* *** * ************ **** **** ** ************ ** * ***** *******. I want to complain about ********* advertising and unclear policies that prevent me from getting the service that I paid for. And further for **** ******* service that I would have received had I met their demands. ** **** ** * ********** ******** *** ********** ******* ************ **** ****** **** * **** ******** ************ ****** *** ** **** ******* ** **** **** **** ****** ******* ** **** ****** ***** ***** *** ****** ******* *** **** ***** ******* *** ******** **** ******* ***** ** **** ** ******* *** ********** ** ******* ** *** ****** ******* ***** ** *** ** *** ** ***** **** *** **** ****** **** **** *** **** ** ********** ******* ************ ***** **** ******* **** **** * **** **** * ********** *********

    Business Response

    Date: 16/05/2025

    Dear BBB,

    We would like to clarify a few important points regarding our test policies and procedures:

    1. Arrival Time Policy
    Our policy clearly states that test takers must arrive at least 45 minutes before the scheduled test time. This requirement is communicated at multiple stages:

    - On our official website.
    - During the registration process.
    - In the confirmation email sent after registration.

    Test takers must acknowledge and agree to these terms before payment can be completed. Without this agreement, registration cannot proceed. The policy also states that latecomers will be denied entry and will not be eligible for a refund or transfer.

    2. Ineligibility for Accommodation:
    As the test taker did not arrive within the required check-in window, and as these terms were clearly communicated and agreed upon, we regret to inform them that we are unable to offer any accommodation, refund, or rescheduling in this case.

    3. Payment Dispute:
    We noticed that a payment dispute was initially filed through ******. Our accounting team reached out to them regarding the matter, and the dispute was later withdrawn. As such, the case is considered resolved on our end.

    In this case, we remain committed to enforcing our policies consistently in fairness to all test takers. These policies are in place to ensure the integrity, security, and smooth operation of the ****** Test.

    Should you have further questions, we are happy to assist.

    Customer Answer

    Date: 16/05/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****

Paragon Testing Enterprises is NOT a BBB Accredited Business.

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