Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Freedom Mobile has 200 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Freedom Mobile

              16 York St Toronto, ON M5J 0E6

            • Freedom Mobile

              101-1275 Highbury Ave. N. London, ON N5Y 1A8

            • Freedom Mobile

              4-1080 Adelaide St N. London, ON N5Y 2N3

            • Freedom Mobile

              Z070-1680 Richmond St. N. London, ON N6G 3Y9

            • Freedom Mobile

              106A-685 Richmond St. London, ON N6A 5M8

            Business ProfileFreedom Mobile

            Telecommunications
            Multi Location Business

            Contact Information

            16 York St

            Toronto, ON M5J 0E6

            Get Directions
            Visit Website
            Email this Business
            (877) 946-3184

            Customer Reviews

            1.07/5

            Average of 109 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            299 complaints closed in last 3 years

            93 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Freedom Mobile has 200 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Freedom Mobile

                16 York St Toronto, ON M5J 0E6

              • Freedom Mobile

                101-1275 Highbury Ave. N. London, ON N5Y 1A8

              • Freedom Mobile

                4-1080 Adelaide St N. London, ON N5Y 2N3

              • Freedom Mobile

                Z070-1680 Richmond St. N. London, ON N6G 3Y9

              • Freedom Mobile

                106A-685 Richmond St. London, ON N6A 5M8

              Location of This Business
              16 York St, Toronto, ON M5J 0E6
              Email this Business
              BBB File Opened:
              27/4/2010
              Years in Business:
              16
              Business Started:
              30/1/2008
              Business Started Locally:
              1/8/2009
              Type of Entity:
              Corporation
              Contact Information

              Customer Contact

              • Mr. Pierre Methe, Director, Customer C
              Additional Contact Information

              Fax Numbers

              • (866) 230-5886
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              299 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              17/12/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My line has been cancelled on Dec 12th 2023.The line is ************.I have every difficult time to login to their system to pay the bill.The automatically payment has some reason get cancelled.I tried to contact customer to restore the line to original condition but they refused to do that.
              Read More
              Read 298 More Complaints

              Customer Reviews

              109 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Renee M

              27/04/2024

              I went into Freedom in 2022 and got a plan and phone. We were told we would be paying 20 dollars a month for the phone on top of the plan. It was only recently I noticed the trade up was on my account. The amount was 12 dollars a month. At no point when entering did the sales person mention this at all. Now I am being reminded that my term is almost up and I will owe 1200 if I want to keep the two phones. I have been with this company since it was **** mobile. 10 years of being a loyal customer *** *** **** ******** ** ***** **. I think they are ***** *** not informing the customer ** * ****. They lost a customer *** * **** **** ****** ** *************
              Read 108 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.