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Business Profile

Tablet Equipment

Fleet Complete/Spring Mobile

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fleet Complete/Spring Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fleet Complete/Spring Mobile has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I bought ELD (Electronic Logging Device) and wanted to return within 3 weeks, so requested Fleet complete/ BigRoad for return label on 25th April to send the equipment back on 35th day. Initially it was sold to me by the sales person that I have 60 days trial period (which I don't have a proof) so initially I paid $65.87 on 21st March. On 25th April I informed that I dont want their device but still they deducted $543.25 on 2nd May from my Account.I am willing to pay even for those 35 days on pro-rate even though in the past I have written several emails regarding the discrepancy in their report generated by their system(which I have proofs). I want to return their device and termination within 35 days but they wanted me to stay for 3 years and pay $1443.75 sitting the contract, so I am seeking your support to settle the mater with fairness.Regards,******************************* Mobile **********

      Business Response

      Date: 23/05/2024

      Customer Success team will communicate with the client directly to review the complaint   

    • Initial Complaint

      Date:29/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was misleading on product and services to sign contract. Received product and it was terrible, communication was very bad. I talked to one person they send me to another person. No one gave a direct answer to my problem. They claimed to have 24 hours support service. Lie. They claimed to ****** compliance lie. Just all around bad service.

    • Initial Complaint

      Date:25/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have fleet complete for our eld service for our business. Their service is not working and I want to cancel my service but they say I will have to pay them ******* for breaking my contract. I have spent countless hours on the phone trying to get them to fix our problem and they tell me someone will get back to me but they never do. They tell me they will send it to upper management and I will hear something back. Nothing happens and their service is still not working. I do not feel I should owe them ******* since they are not providing the service I am paying monthly for. This issue has been going on since the beginning of December 2022.

    • Initial Complaint

      Date:16/01/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/31/22 signed a contract with **** Fleet Complete for equipment tracking units. Installer came in July but couldnt finish due to tracker issues. We told the regional sales manager *********************** and ******* and learned we were paying for uninstalled units. 07/27/22 installer said the units would not track hours, ***** assured us they would. 07/28/22 told ***** there were units we didnt need and sent a list of the serial numbers to *********** 08/08/22 she said she was working with ******* to figure out the return. No resolution, reached out again on 08/23/22 and ******* said ***** was trying to come up with a solution. 08/24/22 ***** said the retention department would contact us within 48 hours to discuss cancellation and they were the ones who would determine if the Early Termination Fee would be upheld or waived. 48 hours passed with no calls/emails; we reached out again stating we needed to find a resolution. On 08/29/22 ***** said she received confirmation that the Customer Success Team would contact us; no one reached out. 09/21/22 we expressed concern that the hardwired units werent tracking hours and ***** said she would check the system and contact the installer. We wanted to exchange some units for another kind on 09/28/22. 10/07/22 I requested an update on the exchange and on sending back the units; ***** said she would ask for an update, to whom I do not know. 01/06/23 we notified ***** and ******* that Fleet Complete wasnt meeting our needs or expectations and to end our contract. Didnt hear back and the 800 number went to voicemail. Finally got through and were told they could see the cancellation notice and that wed get an email with the cancellation cost within 48 hours; no email was received. 01/11/23 ***** said the *** would be our contract amount, $16,850.00. We told them we dont accept, won't pay anymore and are cancelling due to Fleet Complete and ****s inability to provide the product and service advertised and sold to us. No response 01/16/23.

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am contracted with Fleet complete for my **** Trucking LLC business to track my five dump trucks. I had issues tracking one of trucks so I reached out the complete after six months of no tracking the issue with this one truck was resolved however when they were solving the issue for this truck they loaded the information of my other truck on to this one so again we were having issues but now with truck #3. So, now its been three months I am trying resolve this issue no tracking on either of the two trucks. I have been trying to reach out to the company no response to phone calls or messages.

    Fleet Complete/Spring Mobile is NOT a BBB Accredited Business.

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