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Business Profile

Spa

Fran & Co Salon And Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my hair highlights, toner, cut, styled. On the phone when I asked what it would cost I was told $300.00 This was the first time at this salon. Fran did an absolute beautiful job on my hair. I was thrilled. When I was given how much I needed to pay it came to $791.00 I was stunned. I was told it was because I let my hair become too gray. And she worked on it from 10:30 -2:30. I’ve never paid this much on my hair. My hair is long and thick. But still it feels outrageous. I’m torn to complain because she did a great job but I was not prepared how much it would cost me.

    Business Response

    Date: 24/03/2024

    Hi, to respond, this client find us from one of her friend social media who's one of my client. 

    1; we never ever give prices on the phone. if someone asks we always tell them we have to see the hair, the condition of the hair, and the thickness of the hair. we always give the starting price that its could go higher depending to the above questions when we see the client. 

    she never asked how much it would coast for her hair when she sits on my chair 

    2; i spend 5 and half hours on her hair.. the hair was in a really bad condition, very thick, with 5" of regrown roots. 

    ** * **** ********** ******** and i spend a lots of prodect on her hair. the product i use in my salon is top of the line and very expensive. 

    my time and expertise cost money. that is my price *** ** *** **** ****** *** *** ****** *** **** ** ** ****** 

Fran & Co Salon And Spa is NOT a BBB Accredited Business.

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