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Business Profile

Spa

Damara Day Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a massage appointment via this establishments website. The appointment was for a massage on Sunday April 27, 2025 at 11:20am. It was listed under the category “massage” and in brackets said registered. This led me to believe the massage was performed by an RMT. After my service, the front desk employee asked if I needed an RMT receipt so I can submit to my insurance. I replied yes, please. She paused for a moment and then said she will email it to me instead. I agreed. I did not receive a receipt so the next day I sent an email asking for the RMT receipt. I did not hear back so I followed up for a second time through their website email system. I did not hear back so on Thursday, May 1, I called the establishment. The employee informed me that it wasn’t performed by an RMT and that I cannot receive an RMT receipt for this service. I explained the situation, how it was advertised on their booking system as registered. She apologized. We ended the conversation. * ****** ** *** ****** ******* *** **** ********* *** ******** ** ******* ***** ***** * ***** ****** ***** **** ********** **** **** **** **** **** ***** ******* *** ******* ** ***** *** ***** ********* *** *** **** ** ****** ********* ** ** *** ***** **** *** ************* ********* ** *** ****** *** **** **** ***** *** *** ******** ******* **** **** * ***** ** * ***** **** ***** **** *********

    Business Response

    Date: 02/06/2025

    Dear BBB Representative,
    Thank you for the opportunity to respond to the recent concern raised by our client regarding their experience at ****** *** ******.
    First and foremost, we sincerely apologize for any confusion and inconvenience caused. The client booked an Indian Head Massage with ******, who is a Registered Holistic Therapist. While this service is advertised currently advertised on our website without stipulation, it is listed in our booking confirmation, as ******** credentials may allow her treatments to be eligible under certain benefit plans. However, as insurance coverage varies widely by provider, it is the client’s responsibility to verify if their specific plan covers Registered Holistic Therapy.
    We acknowledge that there may have been a lapse in communication regarding the receipt and insurance-related information. We also regret that, due to an unexpected flood incident at the spa, our administrative operations were briefly disrupted, which may have contributed to the oversight.
    To make things right, we are happy to offer the client a $75 credit toward their next visit. Please note this credit is not applicable toward services requiring a registered receipt.
    In response to the client’s feedback, we have also taken the following corrective actions:
    Updated our website for greater clarity around our service offerings and the distinction between holistic and RMT services.
    Reviewed our confirmation and intake communications to ensure they are more transparent for future bookings.
    We value all client feedback and are committed to continuous improvement. We truly appreciate the chance to address this matter and hope to welcome the client back for a more positive experience in the future.
    Warm regards,
    *******

Damara Day Spa is NOT a BBB Accredited Business.

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