Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a frequent shopper at ******** Canada. I receive regular emails from them and I recently completed a survey to see if I was eligible to participate in a study that was looking for shopper feedback in exchange for a $30.00 ******** gift card. Not a lot, but lots to my family.
  
  On Sep 8/25, ****** **** from Dig Insights emailed me about the opportunity, and on Sep 11/25, I was given access to participate. I completed all answers by the deadline of Sept 15/25, provided a photo of my daughter's craft project, and also answered the follow-up questions posed by an analyst named "****** *" before the deadline. I emailed ****** at ********************* on Sep 22/25 to ask about the gift card, and *********************** on Sep 25/25. No response from either person. I checked my spam box as well. I called the general phone number on the Dig Insights website (###-###-####) on Sep 29/25 and was only given an option by the the automated system to leave my name, a message and phone number, which I did.
  
  I am very disappointed because my daughter was so excited to help participate, and I have been a customer for years. Not sure if this was a scam? I appreciate any help with this. Thank you.

  Business Response

  Date: 27/10/2025

  Dear BBB team,
  

  Thank you for
  reaching out regarding the complaint submitted by Ms. ****** ***.
  We appreciate the
  opportunity to clarify the situation. Ms. *** participated in a shopper
  feedback study that our company, Dig Insights, conducted on behalf of our
  client, ******** Canada. As outlined in our communication with her, the
  incentive distribution for this study is being managed directly by ********.
  

  Upon receiving Ms.
  ***’s inquiry, our team responded to inform her that the gift cards would be
  issued by ******** at the end of September, and that it may take an additional
  week for processing. We have advised her to expect the $30.00 ******** gift card
  in accordance with that schedule.
  

  We’ve also followed
  up internally with our client to confirm that the incentive fulfillment is in
  progress and to ensure all participants, including Ms. ***, receive their
  rewards promptly.
  

  We take participant
  satisfaction seriously and regret any frustration caused by the delay. We
  remain in communication with our client to make sure this is resolved as
  quickly as possible.
  

  Please let us know
  if you need any supporting documentation or copies of our correspondence with
  Ms. ***.
  

  Kind regards,
  ****** *****

  Customer Answer

  Date: 29/10/2025

  
  
  Better Business Bureau:
  
  
  
  I received the gift card from ******** via email.  Thank you so much for your help. 
  
  
  Sincerely,
  
  
  
  ****** ***