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Business Profile

Pharmacy

Well.ca

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for Well.ca's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Well.ca has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Well.ca

      1168A Dundas St W Toronto, ON M6J 1X4

    • Well.ca

      935 - B Southgate Dr Guelph, ON N1L 0B9

    • Well.ca

      1001- 365 Bloor St E Toronto, ON M4W 3L4

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising of return policy.

      I purchased shoes for my child, the shoes were not even tried on as I noticed the opening of the shoe was too tiny for my toddlers ankles. Therefore the shoes are completely unused, unworn, and in original packaging. The shoes are not marked as final sale or non-refundable.

      Item was purchased Feb 12, I emailed for a return on Feb 27. Their return policy allows for returns within 30 days of purchase. This is clearly within that time. I just received a response saying they are not eligible for a return

      **** ******** * ******* ** ***** ****** ****** **** **** **** ****** ** **** ** ******** ** *** ******* ** *** **** ******* it does not say final sale or non-refundable anywhere

      Business Response

      Date: 09/04/2025

      Item was refunded on March 7, 2025 

    • Initial Complaint

      Date:02/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on November 27 2023, with order numbers ********* and ********* with a total amount of $765.35. My order was delivered to I don’t even know where and now they decided to not replace my order or to give my money back. I have now not received a response back from Well about the status of this.

      Business Response

      Date: 23/01/2024

      Customer packages were delivered to the shipping address confirmed in checkout on December 8th, 2023. 

      Well.ca conducted an inquiry with the shipping courier and received confirmation from the courier that the packages were correctly delivered to the shipping address confirmed in checkout. 

      Well.ca has advised the customer that the packages were correctly delivered to the address confirmed in checkout. 

      Customer Answer

      Date: 23/01/2024



      Complaint: ********



      I am rejecting this response because I had received contrary information from the couriers a** ** ***** ********* **** ** ** ****. I also filed a police report as Well is illegally holding my money longer than 30 days.

       



      Sincerely,



      ***** *******

      Business Response

      Date: 09/02/2024

      Customer packages were delivered to the shipping address confirmed in checkout on December 8th, 2023. 

      Well.ca conducted an inquiry with the shipping courier and received confirmation from the courier that the packages were correctly delivered to the shipping address confirmed in checkout. 

      Well.ca has advised the customer that the packages were correctly delivered to the address confirmed in checkout. 

    Well.ca is NOT a BBB Accredited Business.

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