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Business Profile

Online Retailer

Spicy Subscriptions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this subscription service in June 2022. They never sent me any confirmation email, but proceeded to debit $34.95 from my bank account for the next 8 months, followed by a final debit of $14.95 in March 2023. This totals to $294.55.

    When I noticed the charges, I had figured the company made a mistake. So I logged into the account (my phone thankfully saved my login/password I had used), and canceled the membership. I was able to pull my account statement, and it showed all the charges for each date. And next to each charge, it said the fulfillment status was "Unfulfilled".

    I tried contacting the company to have my money returned, and at first they replied to my emails (they have no phone number). They apologized and said they would send me all the missing packages. I told them I didn't want that, I just wanted my money back. That's when they stopped responding.

    What really bugs me, is when I logged back into my account later, they had changed the fulfillment statuses of 5 out of the 9 charges to "Fulfilled"! Luckily I have screenshots of the account screens, showing the "Unfulfilled" statuses.

    I just want to get my money back.

  • Initial Complaint

    Date:25/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/08/21 I signed up for the "Elite Spice Box - Quarterly Subscription". I agreed to pay $50.00 per quarter in exchange for the Elite Spice Box. I received the first box on or about 01/15/22. To date, that is the only package I have ever received from Spicy Subscriptions. They billed my credit card five additional times and did not deliver any product on the following dates:

    03/01/22
    06/01/22
    09/01/22
    12/01/22
    03/07/23

    I think it is reasonable for me to expect to be credited $250.00 for product I never received.

  • Initial Complaint

    Date:15/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $34.95 monthly since august. A total of $279.60 and emailed multiple times over the course with no response. Tried cancelling and never received email finally this last month after multiple failed attempts my subscription was cancelled but still no boxes, responses, or tracking information. ****

  • Initial Complaint

    Date:26/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a product from company which took my money immediately and said it would ship within a week. It has been over 7 months they will not respond to my emails and I have sent 11 including 7 through the site directly with customer service. **** ** *** ***** ****** They took my money and not even a courtesy response or anything. I have read recently a large amount of customers with same issue. This business is ******** money from people and something needs to be done.

  • Initial Complaint

    Date:16/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over $100 for a subscription and have never received anything. I have tried to reach out and get no response.

  • Initial Complaint

    Date:09/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription to this service and paid $50 on Feb 14th 2022 and the subscription box remains unfulfilled despite numerous attempts at contacting the business

  • Initial Complaint

    Date:27/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 4 month subscription on November 24, 2022 and was charged $171.93 on that date. I have not received any items.

    The first box was to be shipped out the 15th of the next month. I never received my box or an email with shipping info or delay info. It is now January 27 and I still have received no items or information.

    I have contacted the company through the website multiple times, left a message on the phone number connected with my credit card charge. I’ve attempted to email using the email address provided on the welcome email and on the website but it comes back as undeliverable.

  • Initial Complaint

    Date:24/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my card 2x for a subscription and have yet to receive ANYTHING. No one will respond to emails either.

  • Initial Complaint

    Date:18/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed over 300 dollars and have never received the orders despite multiple attempts to support from the business. I thought they went out of business but they started billing me again with a new company name. If you look they don't deny I have paid but they have not shipped anything.

    Respectfully,

    ******* * *****

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made my first (and only) order from spicy subscriptions on November 13, 2022. It is now January 12, 2023 and I have yet to receive my box. I have emailed the company twice now and have yet to receive a response. Extremely disappointed in their customer service as well as their ability to supply their clients with items we have paid for. Will not be a returning customer.

Spicy Subscriptions is NOT a BBB Accredited Business.

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