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Business Profile

Online Retailer

Canada Weather Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# ********, made on November 29 2023 for 2 women hoodies, 1 man hoodie, 1 men sweatshirt and 1 women PJ pants.

    Order was delivered On December 05 and all order was wrong, wrong sizes, false online description, bad quality.

    I contacted them back by online form and it's the only way to contact them to return the order and get refund, and got a message saying will get a response within 2 days.

    Nobody has contacted me by e-mail or phone.

    I want that order returned and my money back.

    Business Response

    Date: 22/12/2023

    We apologize to our customer ******* *****, and we
    have responded to his complaint via our online support.  We are providing
    a return shipping label so that he can return his items for a full refund at
    our expense, as well as a discount coupon for a future purchase.  

    Sincerely,

    Customer Service

     

     

    Customer Answer

    Date: 22/12/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20978422, and find that this resolution is satisfactory to me.




    Sincerely,



    Mohamed Ahmed

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large coat from Canada weather gear I received it and it is to small I simply wanted to just exchange for an extra large same amount of money. I have tried contacting the company with no response from all ends I want this settled with a full refund at this point I have a cout that doesn't fit and out 109 dollars

    Business Response

    Date: 04/01/2024

    Hello, please be advised that we have emailed Mr. ***** 3 times to rectify the situation by allowing him to keep his jacket that is
    too small and provide the size he requires at no charge to him, even
    though our policy for USA Orders is No refunds and No exchanges.   We have
    tried reaching Mr. ***** by email on 3 separate occasions but have not received a response.  We have tried
    to go above and beyond, however, we have not heard back from him.  ** **** ******** *** ***** *********** **** *** ***** ** *******

    regards

    Customer Service

    Customer Answer

    Date: 04/01/2024



    Complaint: ********



    I am rejecting this response because:

    I had no response from this company for weeks and now they want to email me no thank you **** ******* ** ******* *** **** **** **** I have since sold the jacket on ******** market place and I got my money back. ****** ******* **** **** ***** *** ** ******** *** * **** ** *** * *** ** **** ******* **** * **** ***




  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered items online, Received items with very low quality, products are defective with fallen or missing buttons.

    The merchant was contacted numerous times via their online webform, but they never responded. All received products were defective. The phone number for the store was never answered and there is no way to reach out other than the website.

    This was reported by many customers on their ******** page and other platform.
    This business unfortunately seems to follow this practice and has no after-sale services.

    Business Response

    Date: 21/11/2023

    Dear ***** *******,

    We are sorry to hear that you have quality issues with the order that you received on October 23rd, 2023.  We have no record of you reaching out to us regarding the quality issues that you identified to the Better Business Bureau. We have reached out to you today through the email provided on your original order to assist you.

    Please follow the directions outlined in the email sent to you today.

    Sincerely,

     

    Lu M.

     

     

    Customer Answer

    Date: 27/11/2023



    Complaint: ********



    I am rejecting this response because: For the first after many attempts I have received email from the merchant after a complaint with BBB was opened. I responded on Wednesday 11/22/2023 to the email I received from the merchant and they never responded back nor a resolution was provided.  I am requesting full refund to the original method of payment since the products are not useable and the merchant was informed numerous times and submitted everything.



    Sincerely,



    ***** *******

  • Initial Complaint

    Date:21/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve ordered a red vest size XL from Canada weather gear website beginning in January and for same reason when they send me confirmation of my order it said size S , I immediately submitted a message on their website to change it to XL , no response. Received package on January 12/2023 with size S vest , I’ve send msg after message on their website for over a month now and nothing, all what I wanted was to exchange for a XL they ignoring my messages, so now I would like to get my money back, this is a ******** company to deal with.
    My order number is ******** and it was $35.83 including taxes.
    Please help me with resolve this issue as I can’t reach the customer service.
    Thank you very much.
    Sincerely,
    ********** ********

Canada Weather Gear is NOT a BBB Accredited Business.

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