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Business Profile

Newspaper

The Globe and Mail Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for The Globe and Mail Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Globe and Mail Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Emailed and used live chat to request subscription cancellation with the Globe and Mail digital. Business refuses to comply and expects consumers to call in for cancellations, ** **** *** *** ************* ***** ******* ** ******* *** **** **********.

      Request that they ** ****** ** cancel my subscription without me having to call in.

    • Initial Complaint

      Date:06/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 26th, 2022, online I subscribed to the Globe and Mail for $6/month (6.90$ tax included). I received an email stating that I have now access to Globe and mail. Within that e-mail there was an attachment (that I did not see until a couple of weeks ago) stating in VERY SAMLL PRINT that my renewal would be 32.15$/month once my 1 year subscription expires. This attachment was sent October 2022. I called G&M clientele service several times on that issue. I explained that I did not receive a heads up that my credit card would be charged. They said that I had received an attachment on October 2022 that upon my renewal I would be charged monthly full price 32.15$ I explained that this email was sent a year ago and I didn't receive a warning that upon expiration I would be automatically charged. Every call they would tell me that a superviser would get back within 24 hours. After 48-72 no call back; I had to start the process again. I finally spoke to Kimberly who sent me an email asking me to explain in detail the situation. I did not understand what she was asking.. I called back (4th time) and again "someone will contact you within 24 hours". Still no call..so much confusion about this issue.

      Customer Answer

      Date: 04/12/2023

      I want to let you know that the matter with The Globe and Mail Inc. has been resolved.
      A reimbursement was issued.
      Thank you for your help.

    • Initial Complaint

      Date:11/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a subscriber to the Globe and Mail for more than 40 years. The subscription is for the home delivery edition. It is supposed to be delivered to my apartment door on the second floor of a 3 story building. For the past year or so, the carrier has frequently left the paper in the lobby of the building. I would phone and complain and delivery to my door would resume. This happened frequently.

      The paper was left in the lobby on Monday and Tuesday, March 27 and 28. I called on the Tuesday and talked to an agent who promised to fix the problem. The same happened on Wed. and Thursday with the same results. The paper was not delivered to my door on either Friday or Saturday so I phoned on Sat. and canceled my subscription.

      A few days later I received an email asking how satisfied I was with the last call. I said that I was totally dissatisfied and was asked if I wished to be contacted by an account manager. I have never been contacted.

      The Globe still advertises delivery to your door on their website. This is appalling customer service.

    The Globe and Mail Inc is NOT a BBB Accredited Business.

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