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Find a Location

Downtown Ford has 1 locations, listed below.

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    Business ProfileforDowntown Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    79 E Don Roadway, Toronto, ON M4M 2A5
    BBB File Opened:
    4/4/2019
    Contact Information

    Principal

    • Tim Foster, General Sales Manager

    Customer Contact

    • Tim Foster, General Sales Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    I'm not sure who to speak to about this but I recently bought a brand new 2021 Ford Escape SLE Hybrid (picked it up Thursday, September 30). I had asked if there were any issues or problems with the car and was told no by the Downtown Toronto Ford dealership. However, driving it off the lot and onto the highway, I noticed at speeds over 103-105km per hour, there was a loud rattling/vibrating noise coming from the front. I notified my sales rep that day and he said he was sorry for the inconvenience and was optimistic it wasn't anything serious and said to just set up a service appointment. I had driven home to Sarnia for Thanksgiving, so the earliest I could get an appointment at the ****** **** dealership was Friday, October 8. When I went, to the appointment, the service rep pulled up a special service message from Ford (SSM # XXXXX) which basically said that for certain 2021 Ford Escape SLE hybrid models built between August- September, customers were complaining of a vibrating noise occurring at speeds over 103-105km per hour. This was due to a defect with the front plastic grill/dampener. I was then told that Ford engineers were working on a solution but there is not one at this time so nothing could be done to fix the defect in my car. They said Ford is hoping a solution will come out by the end of October but there's no specific date and there are no guarantees that it will be a full or permanent fix at that time. So basically I was sold a car with a know defect that isn't fixable at this time and the dealership didn't tell me about it (even when I asked if there were any issues with the car). I called Ford head office on Friday, October 8, and complained to Ford saying that they should have put a stop sale on these specific models and or required dealerships to inform their customers of this issue before they purchase the vehicle. But Ford head office said it's not their responsibility as it's the responsibility of the dealership as they are independent.
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    Customer Reviews

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