Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company over charged me in August. I paid the bill in full. They damaged my home, Floors and walls. I did not file an insurance claim.
  
  They took my contents into storage. I am now having them move my contents from their storage to another home. Now, they claim, there is outstanding handling charges from the first move 5 months ago???? They are looking to ***** another $1,000, to get my thing out of their storage.
  
  ****** ** *******. I paid storage in advance and was told I would get the overage I paid pro-rated daily, now they want to charge for a whole week, even though it is 4 days.
  
  They lie and steal.
  
  I was promised a call from Sharlene today, she ignores me. I left a message for the owner today, Scott N.  No reply.
  
  I want my personal belongings to be delivered on Jan4th as agreed by Sharlene., in good condition, not damaged. I want my refund of storage paid in advance pro rated daily, as promised. They cannot double charge me for handling as they want to do. The bill was paid 5 months ago. Nothing was outstanding. If they do, I will go to court.
  
  As of 1 pm today, no one has called me and they don't reply.

  Business Response

  Date: 16/01/2023

  This person's delivery was made on time and their concerns were addressed by upper management prior to that.

  Customer Answer

  Date: 16/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The original estimate including storage and warehouse handling is attached. Invoice charged to credit card after move, attached. Estimate to move my stored items back to my new home, attached.  Once they had my items in storage they held it ******.

  There were two charges never discussed, for a total of an extra $2,040.00. To stow and unstow from warehouse.  Even thought my account from the original move was paid in full.  I would have never used Tippet if I knew they would soak me for another $2,040.00.  

  I had no choice to pay.  I will take them to court if this is not settled. I have all the emails and documents as you can see.

  In order to get my personal belongings back I had to agree to two charges to stow and unstow.  Almost half the cost of the original move was added. *********. Since I had paid storage for several months in advance, they just took that money without authorization.  They would not agree to deliver my stored items without signing another credit card authorization in advance.  

  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 22/02/2023

  Tippet Richardson has been responsive and factual when
  addressing Mr. *****’ various concerns regarding the pricing and other queries
  for his move into and out of our warehouse.
  Our estimates were based on actual time and services
  provided.
  Mr. ***** has disputed most of our attempts to explain how we
  arrived at the final charges which are all detailed in the four attachments included here.

  Customer Answer

  Date: 26/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Please find attached the original email from **** ******** dated July 19, 2002, detailing all the charges and fees, including warehouse and storage and a printed ESTIMATE OF SERVICES with the total charges for their services. NOWHERE do the words STOW OR UNSTOW appear.
  
  Also attached is the sheet from the driver dated August 19, 2022 with highlights. There were supposed to be 5 men arriving at 8 am, 4 men arrived at 10 am. He changed the form to 4 men and apologized that they left the warehouse late. He said he would adjust the time to 9 am, he did not. On the sheet it states 4 wardrobes charged, we used 2.  They note ********* Wrap, if this is tape, they certainly did not use $255 worth of tape.
  
  Also from August 19, 2002, Tax Invoice **********, final payment for move, including storage handling $781.06 and storage fee $291.14, total $5,772.84. Again, NOWHERE are the words STOW OR UNSTOW.
  
  Not until email of October 28th does the word unstow appear. Long after the account was paid and my personal effects were in storage for months.
  
  Not until December 30th! An email from Wael states I owe them stowage from August and also to unstow. I am forced to sign a credit card authorization or they will not give my personal effects back. ********* ********
  
  Then the final bill paid dated January 4, 2023 for $5,028.96(less the overage for storage I paid in advance of $1,214.98) = $3,813.98 .  Now called Unload into warehouse a charge of $1,161.87 and Unstow to truck another $1,161.87 for a grand total of $2,323.74 of extra charges!  ******* *********
  
  These people charge all their fees upfront on the day of the move, nothing is not charged, they are paid in full. I asked many times if this is all. Not until they have your things in storage do they say a word.
  
  I am going to the courthouse on ******** ****** in the next two weeks to file a claim for $5,000. I am adding mental stress and financial burden as well.
  
  *****
  
  

  Business Response

  Date: 01/03/2023

  We have
  attempted to resolve this fairly with *****.
  All our
  estimated costs were shared with him up front when we provided the estimate.
  Our
  estimate stated that final charges would be based on actual time and services
  provided.
  Our final
  costs calculations have been shared with *****.
  

  Customer Answer

  Date: 03/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They obviously ignore all the proof I have provided.  They offer no reply other than words. They provide nothing to show that the proof I have shown to be accurate is not.

  This is a complete waste of time. I will move on to court.

  ***** *****

  Business Response

  Date: 16/03/2023

  We have nothing further to add, as we have already submitted all of our findings *** *********.