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Business Profile

Moving and Storage Companies

Carefree Moving

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

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Review Details

  • Kristina T

    Date: 23/05/2023

    Three days before moving we received our “final count call” we counted absolutely everything and we were told that what we had put us over it would be $1500 more. We advised we did not have that and asked if we could get our $ back. We were told it was “too late in the game” So we asked what we could do to keep it the same price. We were told to take all the Totes off and it would be fine. We did that and moved them to another room so there was no confusion. At noon on 5/20 the “Movers” showed up. They took video of everything we had and then sat in their truck for THREE hours. I called ***** ******, I called Carefree and finally I was told that we had 715 feet instead of the 535 we booked with ***** ******. We did not understand how that could be since we gave an EXACT count of everything in our house that was to be moved and we had subsequently taken several items off the “original” quote. After back and forth with them I told them to take the 535 as we originally agreed as we have NO more $. So they took TWO mattresses and maybe 12 boxes. I have 2/3rds of my house which in their opinion was 180 sq feet over. There is no way. We were asked by BOTH ***** ****** and carefree when we wanted our stuff delivered. We told BOTH companies Saturday 5/21. Saturday came and went, Sunday came I called and called finally about 1:30pm I got ahold of Anthony a “Supervisor at Carefree” He told me he would reach out to dispatch and call me hopefully in the next 30 min. 1hr 15 min went by I called Anthony back he said for me to Hold he was calling dispatch I was on hold for 23 minutes. He came back on the phone with NO update. He gave me an email address to file a claim and told me to “give it a few days” Today is Monday. * ** **** **** *** ******** ******** *** *** *************** ******** **** **** ** ***** ** ******* ****** ** ******** But I am supposed to email a complaint and give it a few more days.

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