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Business Profile

Mobile Phone Service

PhoneBox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since I moved into my new apartment on September 1,2024 I could not receive service within my apartment. I had to rely on wifi calling. I made numerous complaints but would just get emails with repetitive questions. I had my network refreshed and still only received one bar on my phone I upgraded from an ****** ** to ****** ***** *** and still had the same issue. They refreshed the network again and I still had the same issue. They were going to send me a physical SIM card but could not because of the mail strike so I had to purchase one. It did not improve the service and the network was refreshed again. Still no change I requested compensation and was told it would be provided when the service issue was resolved. I changed cell phone companies and get full service now. They send emails with unclear resolutions.

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi phone box charges me overuse data charges 4 months before so I called and email them to activate data limit stop on my account and they activated in july 2024 and representative said I will not get any extra charges after that and My data will stop if I use 40 gb my plan data.but last month they send me 300 dollars plus taxes extra charges for over data usage. When I complaint to them they said they can provide me 150 credit . They should have my call recordings from my last months that I requested data limit stop on my account but they are still charging me more. They also did not send any warning on my phone when my data limit is near or reached.I am texting and calling them from last 30 days but they are not doing anything.***** **** * *** ****** *** *** **** **** ** **** ** ****** *** ****** said they need port out account number. So I request from phone box but they are not porting my number and not providing any port account number. Can you please help me in that

PhoneBox is NOT a BBB Accredited Business.

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