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Themify

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One week ago I went to *******'s website to purchase a lifetime subscription, only to find that the site was down, so I went back to work on a project using the existing theme I had purchased, only to find that any aspects of the theme and plugins that required access to *******'s servers also did not function. This would continue for a week, with ******* neglecting to update its consumers until they were told they should be doing so on *******. Even after they started providing updates, there was no clear eta provided or reason for the outage provided until easily 3 days in. From their responses, it became apparent that having a more robust security infrastructure from the beginning could have prevented the issue. The broken connection from the server lost me a week of time and at least one job. However, they continue to say that the loss of time and revenue could not be connected to to their server outtage, despite other people also claiming that the broken server connection affected their sites as well.

    Business Response

    Date: 19/01/2023

    We had some server difficulties last week which caused our server & services interruptions. During the server outage, we did offer alternative solutions for all our users to download our products. We've been updating our server status and providing support via social media and emails. Our team and host provider were working very hard to restore our site ASAP. We can provide a full refund to any customer with or without any reason as per our refund policy. To request a refund, please send username and purchase receipt to ****@*******.me. All refund requests are processed within 1-3 business days. Again we apologize for the inconvenience caused by our server interruptions.

Themify is NOT a BBB Accredited Business.

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