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Business Profile

Meal Prep

Factor Meals Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Complaints

This profile includes complaints for Factor Meals Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Factor Meals Canada has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:18/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw an ad that offered some nice savings so decided to sign up. Shortly after, a phone rep from **** ************ called me to set things up.

      Everything was going fine until I decided I didn't want to go through with it as the price did not reflect the savings offered on the original ad.

      Once I basically said I wasn't interested, instead of ending the conversation, he gets personally offended and starts yapping away about how I've wasted his time and have been dishonest. The call was 20 minutes long and I mentioned this after 5 minutes. For the next 15 minutes, he starts yelling and shouting in a fit. He then starts asking personal questions like what I do and where I work. * ***** **** ** ******* **** *** *** **** **** **** *** ***** *** ** *** **** ******* ****** ****** **** ******** *** **** ****** *** ******** *********** ********* ********** **** * **** ******* ** ** **** **** ******** * **** ***** ***** **** **** * **** *** ****** ** *** ** *** ******* ******* **** ****** ****** ** ****** ******** *** *****

      Business Response

      Date: 21/08/2025

      We have reached out to the customer and informed them that we have raised a manager call back support ticket as per their request. 

      Thank you,

      The Factor Team

    • Initial Complaint

      Date:16/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company refuses to address my concerns. They took 161.86 from my account on May 1st. I made repeated calls to them only to be told wait 24-48 hours. Well that timeframe has come and gone numerous times. I’ve never had an account with Factor foods. This has caused major issues as I’m a senior on a very limited income and this means buying food or not

      Business Response

      Date: 13/05/2025

      We have reached out to the customer directly regarding this matter.

      Thank you, 

      The Factor Team

    • Initial Complaint

      Date:20/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Merchant FACTOR MEALS TORONTO CA is charging my **** credit card ending in ****. The credit card company provided the replacement card - that too is getting charged. I have not subscribed for or has any business with FACTOR MEALS TORONTO CA. I also called customer service repeatedly and wrote email for which there is no proper attention has been given. Thus reporting it to the BBB to get attention from the business and remove My Credit Card details saved in the Factor Meals Toronto CA with no further charges to my credit card.

      Business Response

      Date: 23/05/2025

      Good morning - Please note that this complaint is not for Factor Canada as the customer is based in California as per the zip code and phone number. Could this be moved off our BBB?

      Business Response

      Date: 29/05/2025

      We will be reaching out to the customer for additional information. At this time, however, neither Factor US nor our Canadian team have any record of the account or associated payment.

       

      Thank you,

      The Factor Team

      Business Response

      Date: 04/06/2025

      We have confirmed that there is no active account under this customer’s information in either Canada or the US. We reached out to the Factor US team to cross-reference, and they also found no matching account. Upon tracing the payments using the last four digits of the card and reviewing the timeline, it appears the card was compromised.

      We’ve confirmed that there was fraudulent activity on the customer’s card. The customer had already initiated a chargeback and successfully won all three cases, receiving a full refund. These chargebacks date back to August 2024 and have been verified by our Payments team.

      Thank you,

      The Factor Team


    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. My friend bought a gift card for me. Factor has 4 specific gift card amounts. My friend chose $175 option. Factor only gave me $170.

      2. Factor gift cards do not cover shipping, they say. This is not located on their gift card website anywhere. There are three steps: 1. Purchase gift card. 2. Recipient chooses meals. 3. Factor delivers.

      We followed step one and two. Factor did not delivery.

      3. I had time to apply the gift card to my account, but it wouldn’t apply. I’m parked with their CA fie over 2 hours I’m the Thursday that the order charged. They confirmed it would be delivered. I have this in writing and I have the call log. They confirmed this both over call and then over chat.

      4. The box wasn’t delivered. I contact CS and they go back to ‘your payment failed.’ Which is what happened on Thursday and what prompted me to work with them in regards to my gift card that day for 2 hours

      4. Currently, my account. Says I have only 18.13 credit, that my box that hasn’t arrived is arriving, and that the order was placed. Their CS says the order was cancelled.

      **** ***** ****** *** ** ******* ** ******* ** ********

    Factor Meals Canada is NOT a BBB Accredited Business.

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