Reviews

This profile includes reviews for Endy Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endy Canada Inc. has 2 locations, listed below.

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  Endy Canada Inc.

  800 - 60 Adelaide St E Toronto, ON M5C 3E4

  
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  Endy Canada Inc.

  25 The West Mall CF Sherway Gardens Etobicoke, ON M9C 1B8

  

Review Details

• Review fromKim H

  Date: 14/11/2024

  1 star

  Kim H

  Date: 14/11/2024

  ****** ***** ***** ***** ****** **** **** ****** ********* They make you believe returns and refunds are quick and easy, they aren't!! The product arrived looking like it was drug behind a truck. Customer service will "put you on hold" for 14 days because they don't want to accept your return.

  Endy Canada Inc.

  Date: 22/11/2024

  The customer's box did arrive in very poor condition.  Unfortunately, when products are in transit, especially long distant ones, boxes can get damaged on the journey.  This one was particularly damaged and when the customer reached out on Oct 23, the CX specialist Paige agreed it was unacceptable and apologized for the oversight and assured her the photos will be sent to the courier who delivered for feedback (which they were).  Thankfully, the product inside the box is wrapped in very thick plastic and the item was intact when removed from the box.
  The customer then reached out on Nov 11 to advise she found the mattress was not suiting her comfort needs and she wanted to return it.   We take our commitment to ensuring returned mattresses are dealt with in a sustainable manner and we do all we can to avoid them going into the landfill.  We have charity partners throughout Canada who pick up the mattresses, but in some more remote communities, we don't have pre-arranged charity partners.  We asked the customer to give us two weeks to try and find one.  During this time the customer reached out to BBB.

  We have since reached out to the customer, who advised she is aware of a family who had a fire and they could use it and she can arrange for them to pick it up.  We extended the refund to the customer on Nov 19.

• Review fromJonathan A

  Date: 10/08/2024

  1 star

  Jonathan A

  Date: 10/08/2024

  We ordered the ********** king frame, mattress and bedding.We received our order a few days later, and the mattress was missing. I called the same day the order was delivered and I was home at the time.Endy informed us that they would need to do an investigation on the order , eventually after numerous days of us checking we called in again to be told that since enough Time had passed they would send a replacement order and that we would need to inform them if the first mattress arrived. We did receive the replacement mattress - we never received the original order . Endy never took any responsibility on any of this. I had to deal with multiple different agents not one of them followed back up on my case until it looked like I might need to return one of the two orders . There was no problem processing my payment but it was my problem to fix their shipping . A very disappointing customer experience - not worth the hassles of waiting a week and a half to get the mattress..

  Endy Canada Inc.

  Date: 19/11/2024

  This customer's order was placed on Saturday July 27.   The order was estimated to arrive within 1-3 days and all but the mattress was delivered on July 30.  The customer reached out to notify us of the partial delivery.    The shipping partner's details indicated a full delivery so the agent opened a "shipping issues ticket" which is when a more senior member of the team investigates with the shipping partner.   At times, the partner's details are incomplete and the missing item of an order is found and to be delivered within a day or so.  The customer reached out on July 31 for an update to be told this is still being investigated and then on Aug 2 reached back again for an update.  The agent he chatted with (Lindsey) advised that while the shipping partner is still looking for the mattress, in order to prevent further delay, she offered to send a replacement and a $100 credit for the inconvenience.  The replacement mattress was delivered on Aug 6.   Records show that on each interaction with the care centre, the customer received friendly service.   We acknowledge that our shipping parters do not have a 100% service level in delivery (but they do have a 95%) and this is because NO shipping partner in the world can boast a 100% service level.    While we regret that this customer was disappointed with the delivery experience, we are confident the care centre did an excellent job in responding and providing a gesture of goodwill.