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Business Profile

Liquor Store

LCBO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

This profile includes complaints for LCBO's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LCBO has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LCBO

      55 Lake Shore Blvd E Toronto, ON M5E 1A4

    • LCBO

      213 Danforth Ave Toronto, ON M4M 1Z2

    • LCBO

      721 Ottawa St S Kitchener, ON N2E 0A9

    • LCBO

      200 Lakeshore Rd E Mississauga, ON L5G 1G3

    • LCBO

      1100 - 1 Yonge St Toronto, ON M5E 1E5

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/01/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I ordered **** **** ***** a 12 pack of non alcoholic beer from a brand called ************ that was listed on the LCBO website as containing 0.01% alcohol and still is: ******************************************************************************************* * In fact, this beer contains 0.5% alcohol. LCBO is refusing to take back the cans and refund me. **** *** ****** ***** ** *** ****** ****** trying to "get out of it" by stating that it does not say 0.5% alcohol on the can and so they are in the clear.

      And then they are asking me to go back to **** ***s. But it is not **** ***s' mistake. They delivered to me the right product (as listed on the LCBO website) and they delivered this product that I asked for correctly, on time and undamaged. The problem is that the product is falsely described on the lcbo website as containing 0.01% alcohol when it actually contains 0.5% alcohol. So not **** ***s mistake, it is LCBO's fault.

      I ask that the LCBO send someone ***** *** *** **** *** ** **** ***** to come and pick up the eleven cans (I drank a few sips of one can and realized right away that it contained alcohol and poured the rest down the drain) and refund me the full amount 40$.

      * **** ***** ************** ******* ****** *** **** ******** **** ***** ******* I have received confirmation from the brewer that the beer in fact contains 0.5% alcohol and now when I forward this information to the LCBO they are simply ignoring me, responding **** *** ****** * ***** ****** **** **** ***** *** *** *** **** ******** attitude of the LCBO with regards to the actual alcohol content of the products that they sell is ***** *** dangerous. ****** ****** **** ** ***** **********

    LCBO is NOT a BBB Accredited Business.

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