Customer ReviewsforTD General Insurance Company

The team's communication was poor, and there was a notable lack of transparency

I just had a claim with td insurance. I had the worst adjuster ever. Her communication was lacking *** *** *** *** ****. I called her and her call disconnected. She then called Me on a private line *** *** ** **** ** *** *** **** * *** ****** ******* I was having a hard time understanding her speech. *** **** ***** ** ****** *** ***** ** ** *** ***** ** **** ** *** ** ***** **** ** **** **** ************ ******. ********* ************* ** * ******

** ********* *** ******* ** ******** ****** a claim which occurred during a sudden rain/thunder storm where water came through my roof and damaged my kitchen. TD's preferred restoration company ***** ******* (in my area) made the situation even worse. The individual (whos name will not be mentioned) came out and falsely claimed information (on November 2nd) about the current state of my house and what happened. I gave him pictures on the day the incident occurred which showed tarps on my roof which were put there to stop further damages from occurring. Tarps had long been removed. This individual had 30 photos in his report and 18 of them were mine. They originally declined the claim. I appealed his information. TD called numerous contractors (that I had in to get estimates) and rescinded ***** ******** report. I then had a third party restoration company come out and provide an estimate to TD insurance. After the long drawn out appeal process they said they would cover the claim but only $13,000. Third Party Restoration Company figured around $42,000. After appealing that yet again and having the third party Restoration Company provides an estimate on December 15th 2023 to TD insurance. I would email several times every week and make phone calls, not only to my TD adjustor but also to his boss, nothing would happen. On my adjustors voicemail it clearly states that he will get back to you within 24hours. Emails sent would not get a response or if I did get a response, it would be vague and answers would not be answered. Questions such as who is liable for the damages that have occurred in the last 4 months since I reported this issue? Finally after 3 months I got a settlement option (which once again TD used first general for). There settlement option was almost half of what the 3rd party restoration company figured it would be. Worst part is the problem is ongoing, likely getting worse in the walls and the health and safety of my family could be jeopardized.

What an utterly disappointing experience and emotional strain dealing with TD ********************* ******* South..My 2023 ***** CRV has been in their possession for nearly four months, and now I'm being told they lack technicians and require additional time. It's been four months now and I'm still waiting for them to finish the repair.For the past four months, I've been covering the rental expenses out of my own pocket as TD continues to postpone the repair. It seems they have little concern, as they aren't contributing to my rental costs, yet they collect insurance premiums regularly.Their adjustors' lack of responsiveness is frustrating; emails go unanswered, and phone conversations are nearly impossible to arrange. There's a glaring absence of transparency and adequate updates. I now regret consenting to have my car repaired at their recommended shop.

I have had so many issues with TD ** ** ********** ******. From not being able to even contact customer support, to me having to notice and call about them failing to take a payment, my policies being LOST because of system changes, my address not being changed (despite MANY phone calls to correct it) and now they have decided that despite me having NOT renewed my auto policy (which I routinely paid on an annual basis, not monthly) they decided of their own accord to NOT cancel it, and then cancel it for nonpayment and sent my account to debt collections. When I called to have this matter corrected, once again I was told there was no record of my call to cancel. Which is the same thing I’ve been told every time I’ve had to call multiple times on a single issue. TD is nothing but a giant bully who thrives off of stealing from its clients. It took me 6 months and MANY phone calls, to get a refund for an overpayment! Garbage company with zero customer support.

My premium for Auto was significantly increased despite having no claims in the past 3 years. The policy was automatically reviewed without my knowledge, and when I requested to cancel my insurance with TD Insurance, I was asked to pay cancellation fees and penalties. This has been the worst experience with an insurance company I have ever had.

** *** **** ** ***** **** **** *** ***** **** ** ********* ** *** ***** ******* Online quote amount showed me less amount and they took more from my credit card. Lodge a complaint and supervisor advise me to wait for 10 business days and someone will call me but no they never did ******* **** **** **** ****** ****** ** ** **** **** *** ********* ****************** I did call them back and the answer was unfortunately we cannot change the amount to online quote and you will pay higher amount. Requested them to cancel because I have better quote from some other company but even thou they accepted their mistake they charge me for 1.5 month. Worse experience from this company. ********* ** ****** ********** *** ***** *** **** ******** *** ** ***** *********** **** ***** ***** *** ******* these people gave me misleading information.

one payment bounced couldnt login online to change phone number or address (system errors) phone line results (multiple times) in a dead line or hang-up updating info results in "its not you , its us" consistently then they cancel policy - and no longer offer monthly for due to non-payment They will not contact you via email so if u move or change phone numbers they will exploit this opportunity and financially take advantage while ruining your insurance history learn from me and save yourself

House fire and td doesn’t answer calls or settle claim. Almost 2 years and no movement on rebuilding. Zero accountability and so much stress. I’m removing all my td accounts.

****** ***** ** * ****** *** ***** ********* ** ** ****** * **** ***** ** *** ** ****** ** ****** ** ** ******* * *** ********* **** *** ***** ** *** ******** ** ***** ********** *** **** ** *** *** ***** ***** ***** * *** ********* ****** * ***** ******* **** **** ***** ** ******* *** Here is my story. I had two vehicles financed with TD auto finance and had TD insurance as well. It is my understanding that financed vehicles required full coverage. ** **** ** ****** **** *** *** **** ******** ** *** ****** ** ****** *** ********* **** ** ******** ********** *** ******* ******* *** ******** *** ******* ***** **** *** ******* *** ** **** **** **** **** **** ****** **** ******** *** ****** *** ******* ******* *** ***** *** ******* **** **** ***** ** ** * **** * *** *** ******** ********* *** ***** * ***** ** **** ** ********** ***** *** **** ***** ** i decided to take my car off the road..TD insurance told me because it was financed i needed to pay something called parking insurance, they would not let me go uninsured. Makes sense right. So i paid parking insurance for a whole year. Recently i got into a accident and i totalled my truck. When i called to file a claim, they told me i didnt have collision on my financed truck. *** ***** *** **** ** *** *** **** ******** ** *** ******** ** **** ** **** *** *** *****  i told them this is impossible that this makes no sense my truck was financed. Someone made a mistake. I asked for them to review the recordings of my calls. And they concluded i had asked for collision to be removed. Why would i pay parking insurance on my car for a whole year for nothing while having no collision coverage on my truck. **** ** * ******** ************* I am now losing about 28,000$ now. ** **** ** ***** I need a vehicle to travel out of town for work. I no longer have the car either. * ** ***** ** **** ** **** ** ****** ********** ** **** ** ***** ** *** ***** ** ********* **** *** * ******** *************