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Business Profile

Grocery Store

Manage My Groceries Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:26/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on line early March and have still not received my order and have not been issued a refund. I have attempted to contact them several times with no success.

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online on January 29, 2025. On January 30th, I received and email stating the items order were unavailable and they would continue to keep the order processing for another 7 days and update me on February 7th. I received the same email on February 7th. I replied back and requested to cancel my order and receive a refund.
    I have not received a response or a refund. I have emailed the company several times from my email and from their website requesting a refund and have not heard anything back. I am looking for a refund.

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2024, I placed an order through the Manage My Store online grocery store for 36 cans of ***** *******, and I paid $145.21 (including tax) for the order.

    The business informed me that they currently had no inventory available, meanwhile assured me they would do their best to fulfill the order by September 11. They also assured to ask if I wanted to proceed with the order if they were unable to fulfill it by September 11th, 2024. On September 11, they still could not process my order. I contacted their customer support via email several times to request a full refund, but I have never received any response.

    Despite my repeated attempts to resolve the issue, the business has completely ignored my refund request and made no effort to fix the problem. The refund request is ignored.

  • Initial Complaint

    Date:17/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 20 with manage my groceries**** They are not responding to any of my emails. My credit card has been charged and I have not received my order because they told me that that particular item was not in stock. That was the only time they confirmed my order I have since sent multiple emails asking them to just cancel the order since the item is not available and they are not responding to me anymore.

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 12 bottles of wine from this online company on April 4th. I was very surprised they were advertising the wine in stock, as I have not been able to find it anywhere in Ontario or Quebec for over 1 year.

    They informed me on April 16th:

    “Our distribution department was informed by our merchant partner that the item you ordered is currently out of stock and they cannot provide us with a restock date at this time. Due to this we must regrettably cancel your order.

    We are very sorry for any inconvenience this may cause you and have processed a full refund of your purchase amount. Your refund will arrive back in your account within 5 to 10 business days but please feel free to reply to this email if you have any other questions”

    It has now been 13 business days and I have yet to receive my refund. I have contacted the company by email five times with no response.

    I just want my refund.

Manage My Groceries Inc is NOT a BBB Accredited Business.

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