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Business Profile

Graphic Designer

Venngage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venngage's customer service is by far the worst I have ever received. I have been going through billing and account issues for over a year now. I have two accounts with this company and have not been able to cancel ever since January 2022.The only way you can contact customer service is through endless hamster wheel tactic emails that lead you back to explaining everything over and over again.

    I reached out to the company in December when my account was being charged as a business account, which I never agreed to. I was unable to get into contact with anyone via chat or email. I requested to cancel my account because I no longer needed their services, but I'd like to keep the work that I had completed on their site. You talk to someone who can help, then they say that they can help, then nothing is done, and then rinse and repeat. I have been asking to cancel my account and receive a refund for over a year and Venngage has continually denied support.

    After 3 unresolved billing problems connected to this very same issue, a years worth of unwanted bills, and countless email complaints with no avail; I feel very abused as a customer. I need a complete refund for all months charged after January 2022. I need 11 total $49.99 payments taken off, as well as one extra month charge of $ 29.99 for the month of December 2021, when I was charged for both the business and the premium account. I am also requesting that I be refunded any extra fees. After dealing with this issue numerous times, I am astounded that I am still being charged $49.99 per month for almost an entire year and no one in this company cares to help me.
    * **** *********** ***** *** **** **** * **** ********** ***** ********* **** ** ****** ** *** **** *******. I* ****** **** *** ***** **** *** ** *** * ** * ******* *** * ****** ****** *** ****** ****** **** ****** This is not my fault; therefore, COMPLETELY RESOLVING this issue would be something that any company worth the money should and would do.

Venngage is NOT a BBB Accredited Business.

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