ComplaintsforKnightsbridge Foreign Exchange
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Complaint Details
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Initial Complaint
29/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have contacted and requested to exchange 37,000 CAD into USD with Knight Bridge Foreign exchange. After deducting the money from my account they have notified me that the funds would be in my account on 26th after it did not show up in my account I have sent email and called and was told to wait one more day for 3 business days, and then when I reached out again I was told they had made a mistake and it was transferred into my CAD account not the USD account and was told it will take another week to arrive in my account and I still havent received my 37,000 or close to 28,0000 in USD. **** ******* ** *** ******** *** ********** ******* ** ****** *** **** *** ********! I want my money and interest lost on daily basis from this compant! Please never ever approach this company for service if you want your money!Business response
05/10/2023
Hi *******;
It was nice speaking with you. As per our recent conversation today, I can confirm that I have looked in to your transaction and the funds show as sent and credited to your account as of September 29th in the agreed upon amount and currency. You have also confirmed this with us in our follow up conversation.
We look forward to working with you again in the future and if you need anything else, please feel free to contact me at 1-877-355-5239 ext ***. Since this was your first transaction with us, we did require certain documents and verification of accounts that will make subsequent transactions easier and faster.
We are regulated and registered with FINTRAC and we have been in business for over 12 years. If you require any type of support or follow up, you can reach out to me directly and I will assist you at 1-877-355-5239 ext ***.
Again, thank you for taking my call and we appreciate your business.Customer response
05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Due to being the initial transaction there were misunderstanding on being ******* which after resolving my issue was not the case.
Sincerely,
******* ***********
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.