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Business Profile

Financing

EcoHome Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/05/2023

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sent a letter for a pre approval loan top up.
    I scanned the QR code to request a call back.
    Shawn C. contacted me. He sent me an email outlining payment amount and interest rate
    I responded 1 week later as it went to my spam. He called me to discuss and sent me loan documents to e sign
    Money would be deposited 3 to 5 days.
    5 days later no deposit. I emailed him. He said there was a new note on my file I wasn’t eligible for a top up loan. The offer was sent to me in error and the computer system still allowed to create the loan documents regardless
    Not my problem I said. The computer allowed the loan application and documents to be signed.
    I immediately escalated it to Eco home directly.
    I have called 6 times and told I was going to have an email from a manager

    Nothing has been resolved. In fact because I signed the loan documents I hired a contractor to complete the work on our home. Never thinking that the loan wasn’t going to be funded.

    Because I signed documents and it was fully approved.

    Business Response

    Date: 05/06/2023

    Hi ***** 

    Thank you for sharing your concern. 

    I'm glad that I was able to resolve this with you today after you reached out to me directly on ********. If I can assist with anything further please just let me know. 

    Warm regards,
    Emmet B.
    Office of the President. 

    Customer Answer

    Date: 05/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *******
  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good day , I am writing to inform you that this company refuses to give out a monthly statement of my account transactions. I have purchaced a product financed through this company and have been in contact with them they refuse to give out a monthly statement by mail and do not have an online access to reveiw. When contacting them they have given me excuses such as our system is down now and have no access to my account. I have a monthly payment being deducted from my account by them and before paying more than the required payment I would need access to a monthly statement to insure it is being applied correctly to my account also need to see the principle being applied to loan and monthly interest. Over my years this is the only company that I have not been able to access my account transactions therefore I do not trust their way of doing business and very leary although they state I can apply any amount I like to pay it out or down. I believe they should be obligated to supply a statement to me on a monthly basis for my personal files of transactions done with them. How am I to know if a I make a substantial payment towards this it is actually being appropriately installed for I would like to pay this off before term to avoid interest. I would greatly appreciate any help in which you could assist me to being able to access this info from them.

    Sincerely,

    ******* * ******

    Business Response

    Date: 19/05/2023

    Hi *******, 

    Thank you for sharing your concern, I look forward to reaching a mutual understanding with you. 

    Unfortunately an account statement showing payment history and principal balance is not something that our system can automatically generate and deliver to you monthly, that said, you are welcome to reach out to our customer care team should you have any questions or want details on the balance. Including payment history summary and balance on a document monthly is not a bad idea at all however, I will pass that recommendation along and hopefully that is something that we can offer in the near future. 

    Please let me know if you have any questions. 

    Warm regards,
    Emmet B.
    Office of the President. 

    Customer Answer

    Date: 20/05/2023



    Complaint: ********



    I am rejecting this response because: As stated when I call them they state either there system is down at this time and the system is not accessable for my info do not inform me of the portion of my payment is principle and the portion which is interest which is my right to know for if most of it is interest and not enough princple the balance for the monthly payment set out by them for this financing has to be adjusted to a higher monthly payment they are very hard to communicate with in the current manner they operate.



    Sincerely,



    ******* ******

    Business Response

    Date: 25/05/2023

    Hi *******, 

    We recently faced an IT issue with our frontline system, which has now been resolved. During my 4+ year tenure here, this is the first time in my memory where, aside from scheduled system maintenance and upgrades, we had an outage.

    I can completely understand your concerns and frustrations based on this recent experience, but I can assure you that should you call us again in future you will have a better experience and be provided with the information you request. 

    Please let me know if you have any questions.

    Warm regards,
    Emmet B.
    Office of the President. 

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