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Business Profile

Event Center

Samba Swing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets to an event this past Saturday, March 4th. The night before the event the host of the event, **** ******* emailed that the event was being cancelled. He offered a rescheduled date. I am unable to attend on another date and requested a refund. He has since been insistent that he will only credit me for another event. * ***** **** ** ******* *** * ** * ****** ******* ******* *** ****. I am unable to attend another event and after his refusal to comply with my request for a refund I have no intentions of supporting his business now or in the future. I would like my money back in full. I was not responsible for the cancellation. I am understanding that sometimes events are cancelled, but it’s the responsibility of the host to reimburse the ticket purchaser. There was no waiver or fine print stating that if cancelled he gets to keep my money. And it’s not a large sum. I would like it back in full. Ticket prices were $22.63 and I bought two tickets. Would like my $45.26 refunded. He said his system wouldn’t allow him to refund. Any technical issues he has with his service provider are not my problem. He is welcome to send me an e-transfer for the funds. *** ******** ******* ******** ** * **** ** ******* ***** **** ** ***** *** *** * ** ****** **** *** ****** ******* **. Thank you kindly for your assistance.

    Business Response

    Date: 10/03/2023

    I completely understand the frustration about the cancelation, due to a heavy snowstorm we had on March 3rd, which affected my event on March 4th at ** ******** ***. My apologies. As you purchased through the **********, i only can refund you the total of $40 dollars, the only payment i received from you.

    Hope to see you back soon to experience the happiness rhythm from Brazil.

    Thanks

Samba Swing is NOT a BBB Accredited Business.

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