Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GizmoGrind received my device on July 14. On August 28, I received an email confirming the device had passed inspection and that payment would be released the following week.
  
  On September 11, I followed up again, as I still had not received payment.
  
  On September 19, GizmoGrind informed me they could not pay me using an ***** Gift Card, despite it being an option listed on their site, and said they would issue an e-transfer instead. It has now been another week, and I still have not received any payment. As of today, September 25, it has been more than 2 months since they received my device, well beyond the 3-day turnaround time advertised on their website, and I still haven’t received any payment.
  
  **** ***** ** ************* ********** ******** ** ***** ********** ********* *** *** ****** *********** ************

  Customer Answer

  Date: 23/10/2025

  Hi - I finally received the payment from GizmoGrind, so you can close the file.
  Thanks,
  ********* ********

• Initial Complaint

  Date:21/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trade my device for 479$. I shipped them my and device was delivered to them on Aug 6 2025. I was supposed to paid out within 2-3 business days. However till aug 21 2025 i haven’t received any money. When i try to reach their helpline it doesn’t work. I am constantly contacting *** ******** - Sales Manager who is just giving me excuses for not to pay me

  Business Response

  Date: 15/09/2025

  Hello ******,

  Thank you for reaching out to us, and we sincerely apologize for the frustration this has caused.

  
  We’ve reviewed your case, and I can confirm that your payment  was successfully processed. Due to an unusually high volume of trade-ins earlier this month, our inspection and payment processing timelines were unfortunately delayed beyond the normal 2–3 business days.

  
  We deeply regret the inconvenience this delay has caused and truly appreciate your patience while we worked through the backlog.

  
  If you do not see the payment reflected in your account within the next 1–2 business days, please let us know right away, and we will escalate the matter immediately.

  
  Kindly,

  ***

  Customer Answer

  Date: 15/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I was offered tadein value of 479$ however after so much delay i only received 449$. They are not doing fair business with customers. Instead of giving compensation for the inconvenience they are not even giving full value which was offered. Please resolve this asap.
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 18/09/2025

  To whom it may concern,

  We’ve reviewed your case, and I can confirm that your payment of $479 has now been successfully processed.

  Due to an unusually high volume of trade-ins earlier this month, our inspection and payment processing timelines were unfortunately delayed beyond the normal 2–3 business days.
  

  We deeply regret the inconvenience this delay has caused and truly appreciate your patience while we worked through the backlog.

  Please email us if you have further clarifications or questions.

   

  Kindly,

  ***

  Customer Answer

  Date: 18/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  *** ******** ** ***** ***** i don’t know why they are doing this here. * **** ******** *** ********** ** *** ***** * ******** **** **** *** *** *** **** * *** ******** ** ****
   
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:16/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used GizmoGrind in the past without issue.
  
  I shipped my phone to them on June 6, 2025 with the provided *** Label and it was delivered to them on June 9, 2025. I have tried reaching out to them by phone, unsuccessfully and they do not provide an email address that I can find. I would like them payout my order or return my phone. *** ******** ************* *** ***** ** *** ****** ***** **** ****** *****

  Business Response

  Date: 29/07/2025

  Hello  ******,

  
  Thank you for reaching out to us, and we appreciate your patience.

  
  We’ve reviewed your order, and we’re pleased to confirm that the device you shipped was received on June 9, 2025, and your payment has already been processed. The payout was issued to the email address registered.

  
  If you haven’t received the payment yet, could you please confirm the following:
  1. Have you recently changed your email address or used a different one when submitting your order?
  2. Can you kindly check your inbox and spam/junk folder for any messages from us or from our payment partner?

  
  If you still don’t see the payment or if there’s been an issue with the email on file, we’ll be happy to work with you to resolve it promptly.
  Looking forward to your reply so we can ensure this is resolved for you.

   

  Kindly,

  ***

  Customer Answer

  Date: 05/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their payment was received on July 28, 2025.

  Thank you for your assistance in resolving this situation.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gizmogrind Canada use to be an electronics recycling company. A customer would sell them their used electronics and Gizmogrind would access the value of the electronics and provide a fair payment for said items.
  
  I haven't used the company for a couple of years, but reached out on January 20th, 2024 and was approved to send back a ******* ** **** Tablet/Case/Pencil and a 2014 17" ******* Pro. I was told the value was $173.00 and I would be paid by interact within a few days of receipt. Shipped items by *** and arrived on Jan 22nd. On Jan 27th tried to contact only to find their voicemail was full and their email address bounced back. On Jan 28th, got an email from their American counterpart stating they had received my two items and I should receive payment within 2 to 3 days. As of February 3rd have not heard back, seen payment or been able to contact Lucie G. who is supposedly the co-founder. She is always "unavailable" to take the phone. When I try to login to my account, it says it no longer exists.
  
  When you ****** Gizmogrind you will find that they have 3 different addresses in Toronto, on Davies, Gerrard and Adelaide, all using the same 1-800 contact number.
  
  This company claims they are BBB accredited, which they are not. They have "testimonials" from *** and ***, which I have found out from their legal departments they did not give any testimonials to this company.
  
  Because the value of the goods is under $5,000 the Toronto Police will not investigate.

  Business Response

  Date: 18/02/2025

  To whom it may concern,

  We sincerely apologize for the delay in processing your payment. We completely understand how frustrating this situation must be, and we truly appreciate your patience.
  
  Unfortunately, we encountered unexpected banking issues that temporarily held up some of our transfers. This affected multiple transactions, including yours, but we have been working closely with our financial institution to resolve the matter.
  
  We want to assure you that payments are now being processed, and ******* received his payment on February 8, 2025.
  
  We sincerely regret any inconvenience this has caused and truly appreciate your understanding. If you have any further concerns, please don’t hesitate to reach out.

   

  Kindly,

  Mae
  
  

  Customer Answer

  Date: 18/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:15/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent this company my ****** ** *** *** because they offered to pay me $756 for it.
  The quote ID is ************. I mailed it on 10/24 and it arrived on 10/27 per **** tracking number ********************** with the provided label the emailed me. On their site it says, “it takes 3-4 business days from the moment you ship your phone to get your payment”. I mailed it on 10/24/23 and today is 11/15/23 and I have not received payment. I contacted them on 11/9/23 and they responded basically saying they are behind and my payment is to be released on 11/13/23. I then wrote them back on 11/14/23 to tell them I did not get paid and they responded that they will check on it. It has been 24 hours and I have not heard anything. I have messaged again and am awaiting reply. This company has my ****** and has not paid me. Please help.

  Business Response

  Date: 22/11/2023

  To whome it may concern, 

  We've confirmed the payment was sent via ***** payment on time. Please let us know if you did not receive it so we can investigate :)
  
  Thanks for reaching out and never hesitate to give us a call or email *******@**********.com with any questions.

  Kindly,

  *** **

  Customer Answer

  Date: 23/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you stated the ***** payment was sent on time. That is not true. For one reason this is from your website: “It takes 3-4 business days from the moment you ship your phone to get your payment.” It took over 3 weeks to receive payment and that’s after multiple requests and filing a complaint. Secondly, you sent the first payment to the wrong *****. So I do not accept that you sent the payment on time. I have received payment after over 3 weeks since shipping. That is not on time. 
  
  Sincerely,
  ****** *****

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2023, I requested a quote to sell my **** ****. Once the quote was received I oped to send my sell my **** and requested the label to send in the **** and receive my payment by *****. The website states it will send payment 2 days after receiving the item. The **** was received on 5/19/23 at @1:28pm. No payment has been received yet and I have tried to reach out 2 times. Once on 5/31/23 via their online form and again on 6/2/23 to [email protected] with no response and no payment. I would like to know when I will be receiving payment or when they will be returning my ****.

  Business Response

  Date: 23/06/2023

  Hey there,

  We checked and it looks like your payment whent out. Can you please let us know if you double checked your account. Payment was sent via *****.

• Initial Complaint

  Date:15/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unlike promises on the website payments do no happen within 2 days - device in their office for a week without anyone completing inspection. When asking for device to be shipped back it has not been done in a timeous manner. Courier delivers to their office everyday, and shipping labels are created instantly when sending in device, there should be no delays in shipping back to customers.

  Customer Answer

  Date: 16/02/2023

  Lucie G. from Gizmogrind was able to address my concerns yesterday so I don't think we need to pursue this any further!
  
  I appreciate your help
  
  ******* *** *** **********

• Initial Complaint

  Date:20/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted trade in request and delivered phone per instructions. Radio silence from this ********** company since. No response, no money, no phone. Thanks.

  Business Response

  Date: 24/02/2023

  To whom it may concern,
  
  Thanks for reaching out about your concern with this order. Rest assured we’re always ready and eager to resolve any issues you may have. 
  
  It seems this order was paid for in a timely manner and you may have missed our correspondence and email confirming your payment :)
  
  I’m glad we were able to resolve this for you and please never hesitate to reach out with any questions or concerns, we are here to help.
  
  Payment confirmations details below for Reference:
  
  Confirmation Number: **** Date and Time: 11 Jan 2023 at 16:51:43 EST To: Name ****** ******* Registered Name ****** ******* Email Address: **************@*****.com Notify By: Email Amount is here: $ 143.00
  
  Kind regards,
  Gizmogrind customer love team